Top Noodle - Tunjungan Plaza — Restaurant in Surabaya

"POOR HYGIENE (COCKROACHES) and POOR MANNERED STAFFS"

We just had a dine in there for lunch and sit at table 05 located just in front of the kitchen area.

We found around 4 COCKROACHES passing by the wooden wall surrounding the table.

First, during the lunch, we have complained to the waitress in a yellow shirt who were passing by. Her face was definitely unpleasant when we complained abt it. She DIDN'T apologize for the inconvenience or say even say that thanks to us for the finding. Instead, she just said "iya sudah dibersihkan jg" yg semacam ngeles. What an impolite treatment in handling the complaints!

Thinking abt it further, oh gosh, i cant imagine the kitchen hygiene..or maybe the staffs are just so slacking abt it.

Last, we paid the bill to the cashier station. I complained to the cashier girl in a white shirt. Her response? Eww, no sorry, no thanks. At all. She didn't even acknowledge our complaints.

There were 2 staffs in orange shirts standing in the cashier station. While finishing my payment, I talked abt my concern to one of them. Her response? Again, no apology, no thanks with a rude expression emphasizing that "pembersihan itu dr pihak gedung. Kita udh blg ke pihak gedung."

Wait a moment, staff lady..Top Noodle Express in this case is the tenant who rents the area in TP. Is it TP mgmt who is responsible for this kinda clean up/cockroach control esp if it's coming from the kitchen??

I ever had a dine in several times here, but always sit on the outer area/not in front of the kitchen..i didnt find any cockroach.

Seriously, those staffs have a quite poor manner towards customers. They are UNFRIENDLY, impolite, morever, unable to handle customers' complaints professionally!

Never ever choose tables close with the kitchen if you happen to dine in here.

Before this post is uploaded, just realize that even the rating is below...

a restaurant that has always been a favorite of me and my family for a long time. The noodles are very authentic and delicious. Unfortunately, when I ate there there were several cockroaches walking on the tables or chairs, maybe it needs to be cleaned regularly or renovated. To be honest, I had time to inform the staff on duty but there was no explanation whatsoever, they just immediately took the plate without saying anything. Overall good food and highly recommend.

how to order: Sit at a table according to your taste, there will be a waiter who will give you a menu Mention the food you want to order to the staff on duty Food will be delivered to your table After you have finished enjoying your food, you can make payment to the cashier or at your table using...

I had a very disappointing experience at this store. When I called to ask about a lost item, the staff didn’t seem to understand me and just hung up the phone — simply because their English wasn’t good enough. That was very rude and unprofessional.

I then went to the store myself, and the staff told me the item wasn’t there. Meanwhile, three of them were just standing around laughing — I don’t know what they were laughing about, but it felt very disrespectful.

In the end, I found the item by myself, exactly where I had left it. The staff didn’t help at all, and their attitude was very poor. Extremely...