Kateh Mas Restaurant — Restaurant in Shiraz

Food: It was very tasteless and cold, and the desserts did not taste good and were long overdue for preparation.

Restaurant environment: It is beautiful in terms of traditional design, the space of the hall is very small and the tables are very close to each other and it is very difficult to move around. In this environment with a low ceiling and poor ventilation, hookah is also served, which creates a heavy atmosphere. The environment is very unsanitary. Next to the bathroom, there is a bread oven where hot bread is prepared. The bathroom is also extremely dirty and unsanitary.

Staff: They try to add items to orders without the customer's knowledge. The behavior of the staff is very disrespectful, especially some of the salon owners and cashiers who speak to customers with vulgar words and sexual jokes and it is quite obvious that they are under the...

🍛Food → We ordered Aloo Polo and Ghalyeh Mahi. The Aloo Polo came with rice, meat, and chips. We liked it, but it was just fine overall. The Ghalyeh Mahi had fish with a bad odor, and we didn’t like it. We also ordered Doogh — it was cold, delicious, and served in a large portion.

🧍‍♂️Staff → They were unpleasant and did not take the order quickly. We tried to change our menu just one minute after ordering, but they said we couldn’t, which was disappointing.

🎶Decor and atmosphere → The restaurant has an ancient-style design, and the live music was lovely. However, the lighting was too dim.

🛎Service → They brought our food very quickly, which was nice. But as soon as we finished, they cleared everything without even asking for permission, even though the restaurant wasn’t crowded....

The food and environment are good. The only reason that I am giving 2 star is how the waiteress' behave. They are rude and fighting with each other in front of customers which is very unprofessional. I witnessed one waiteress' crying over and over went to washroom washed her Face because the head waiteress' was giving her bad time. Train your staff . They need to learn how to talk to customers. It's not cool to be rude. It's a business and if you want customers to keep coming be mindful to train your staff. We went there two times while we were in Shiraz. I still remember how bad the...