LANA Ennis (O'Connell Street) Asian Street Food — Restaurant in County Clare

Shocking behaviour. staff member who appeared to lack not only basic training in waitressing but also basic manners, we sat down in seats other then the ones we were offered and explained we didn't want to sit in the corner to which the waitress told us we had to move in spite of the fact that there was loads of empty seats and the seats were not reserved, the girl went on to insist, in a loud and aggressive manner, that it was "their restaurant and we had to sit where we were told", we asked for the manager who she eventually got, we explained the situation and she agreed to talk to the girl in question. Nothing more was said. We ordered and ate our meal but on leaving, after paying the bill, we asked to speak to the manager again as we wondered why the manager, Susan, hadn't got back to us after such bad and rude behaviour, Susan immediately defended the girls behaviour saying we had made her cry and that she would defend her staff above everything. We asked how we could contact an area manager and Susan responded by saying "oh that's me too and there's no one above me" we left and won't...

I saw someone walk out with a spicy box and I told my wife I need to get one because I was craving fries. My wife looked at me and thought I was crazy because she thought I would be disappointed especially when most of their clients on a Friday afternoon is a bunch of teeny boppers. i went in to order one among a throng (at least 50) of screaming 12-16 year olds. It was maddening and chaotic. The inside was very well decorated especially a wall art with expertly arranged bowls. I appreciate the staff getting me food in under 10 minutes and handled all these loud young adults with expertise and professionalism. It was admirable. I appreciate the spicy box for what it is. A perfect execution of a fast food dish with fries, fried chicken, and some vegetable garnishes slathered in a soy/thai chili sauce (wife thinks it was light Sichuan). It was decent. Appreciate you...

This place could be great with a few small but important changes. At a stage when everyone must be aware that we need to cut the waste we produce, the management at Lana have made the highly questionable decision to serve food to their sit down clientele in single use containers as well as having bowls on the tables. So every single meal served there every single day requires at least two cartons going to landfill and the water needed to clean the crockery. This is pretty appalling. As if serving the food in takeaway containers is meant to prove to us that's it's 'Street food'. Please change your ways, Lana, so we can come back again. The other thing Lana needs is better training in customer care, which at the moment is seriously bringing the place down. A simple smile and greeting would be a...