PYE — Restaurant in Dún Laoghaire-Rathdown

Rude and intimidating Staff

In one of the most embarrassing events I've ever witness let alone been subjected to today, to the point I feel compelled to inform others.

Upon hearing of a new dog friendly pub in the area we decided to try Pye.

So, at the end of our walk, in we trot to the empty lounge. We are ignored by the first waitress but not by the front of house / Manager. We ask is there a certain place (e.g. outside / smoking area) that we need to sit with our dog.

"The dog is welcome but tracksuits are not" is the response I recieve accompanied with being looked up and down like a sculpture in some sort of 'working class Louvre'.

We where rather taken by surprise, very few dog owners walk / bring their dogs in smart/ neat/ professional attire so I do suggest a change in policy there.

Noticing the surprised look on my partners face the server comments "You seem surprised by this" in a tone that at most I would describe as naive and at worst condescending and insulting as cleary had we know about a dress policy we would indeed have either changed our clothes or our choice of eatery.

Before we were given a chance to explain I was approached extremely directly by a large burly man, to the point where I presumed he was in a hurry to leave so I held the door open for him only to my horror to find he was indeed the pubs security (without any visible badge / ID)

To perspective patrons I would advise you think twice.

To the Owner(s)

I would advise displaying a neat dress essential sign on the premises, website, social media and advise 3rd party sites(states casual dress on tableagent) of your policy.

I would advise a policy review. Even just during lunch hours to maybe expect dog owners to adhere to a neat dress essential policy is surely costing you custom / inconvenient?

I would advise some communication training with your staff, to firstly acknowledge people who walk into your establishment, but most of all have atleast a sympathetic / understanding/ non judgemental tone when advising customers of policies.

I do owe you some gratitude however, I am better off now without a visit and can maybe purchase some clothes more becoming , which will hopefully avoid judgemental looks and people encroaching on my personal space...

Had a table couch with a group of around 15 people. One of the staff told us to move to the corner on stools because we "weren't spending enough", after each of us having about 2 drinks each within about 30 minutes at that point. I have never seen such rude service before.

Also, the Guiness I had was quite literally the worst I've ever had in my entire life. It tasted like pure Iron.

That experience was so bad, this is the only review I've ever written. It was around 2-3 months ago and I'm still raging about it.

Edit: Seeing as PYE responded. If I'm reading this correctly, that was not our party. We were not in the outside beer garden, but at window booth next to the entrance. If thats the case, its great to see this terrible service isn't contained to my group alone and is extended on the regular to other parties too.

Firstly, you booked our reservation for the wrong date. Screenshots clearly showed a certain date/time, but the reservation was for the day after. This is fine, mistakes happen.

We did not have a tab as far as I know. We were each ordering our own drinks at the bar individually. For exemple, I ordered roughly 3-4 drinks on my own, and everybody else I know did the same (but with less drinks).

We did have food, many chips and serveral pizzas.

We were not taking 3 tables, we were taking 2. (1 big couch table spilling over into a small table with stools). We were kicked out of the couch table THAT WE RESERVED.

The Guiness was not "sitting on the table for 2.5 hours". This was a separate day where I went to watch a match. From the first sip, it was disgusting. You clearly don't clean your equipment. Even if it was sitting for 2.5 hours, would you blame somebody if it tasted like pure metal? It was disgusting.

Based on this reply alone, it clearly shows to an extended audience that the service here is unprofessional and extremely...

Walking into PYE, the visual feast of the decor is as appetising as the meals they served us. Someone has a great Pye for design here – not the cool, pared-back, up-your-own-arse sense of style – but a warmer, braver, lived-in, full of visual curiosities school of interior place-making. When you include welcoming nooks for dogs, it literally combines the smooth with the ruff – and it works brilliantly.

As we looked around us, this review was already written – on the faces of the diverse customers – young, older, families, groomed, scruffy, (that was just the dogs) and the humans were panting and dribbling too – looking happy, chatting, drinking, eating as if at home in their local. PYE is a lot of different bars within one mother hostelry. Lots of nice discreet and differently-themed stimulating spaces.

The food too was excellent – not too much choice thank God, and what was asked for was delivered with efficiency, grace and humour. Gluten-free choices for our daughter – huge kudos for that! Shout-out to the often-forgotten bar chef. All-in-all, good honest-to goodness grub. Great choice on the drinks menu and the whiskey selections are, at one end of the spectrum, reassuringly familiar and at the other, exciting, rare and exotic.

We're taking off one-eight of a star – it was hard to chat when you add in the unlistened-to din of background music. This is a smart inn that could borrow from the authenticity of continental bars – let the hubbub of bustling humanity and canininity (I may be barking up the wrong linguistic tree there) be your perfect social soundtrack.

Thank you PYE for a lovely evening in a gorgeous atmosphere. A great addition to the humdrum of Dundrum. And if you visit based on our recommendation –...