Mizzoni's Pizza - Swords — Restaurant in Fingal

After over 6 years of being a regular customer, it’s time to reflect on my previous 5 star rating. Care at the time of the ordering used to be professional and I was always ben notified if they are busy and will take like 45 minutes to arrive. That is all fine. However, this time when i made the order over the phone it was brief and cold. Suspected nothing out of ordinary. Food did not arrive and waited over 60 minutes when I called Mizzoni back and told that I want to cancel as if I would have known it takes this long I would not have ordered. It never over the past 6 years i had to wait this long without a single warning. So it was unexpected. The worst part about it that I received zero apologies or care or explanation about the misshap. Rate changed to 2 stars as the food is still nice, but service level / standard dropped. Mizzoni, your employees are the face of your franchise, and it’s crucial to be top of things. I have faced and see many of your employees and it has been a pleasure but you have to know that in this business, one bad experience with zero care on follow up can destroy the good relationship and trust that all your previous colleagues have built and...

I don't even think it deserves the 1 star but if that's physically the worst rating you can give it then here it is.

Reason?? Because me and my partner bought a large margarita pizza from here and the base was like CARDBOARD. The Base was black and chewy, absolutely disgusting and you could peel off the cheese. The pizza smelt like a burnt chimney.

We ordered from just eat TWICE and complained and supposedly got a better one the second time round but even the second pizza was still the same.

Would not recommend under any circumstance, never...

Terrible customer service. Refused to do half & half on a wagon wheel simply down to pure laziness. The person I was speaking with on the phone gave me no reason why he couldn’t do this. He got into a verbal argument with me, got abusive and hung up the phone. I can’t believe this, I have never had this issue with any other pizza company before. Usually the chef puts the toppings I want and gets paid to do so. This company clearly doesn’t need any business I’d...