A party of four of us visited this restaurant and I can honestly say we won't be paying a return visit. After we were shown to our table, we were left sitting there for about ten minutes before the menus were brought to us at which time a bowl of prawn crackers were also placed on the table. Three of us ordered curries with fried rice and I odered mine with boiled rice. The service was very slow but eventually there was a warm plate put in front of each of us which needless to say had gone cold by the time the curries arrived. Minutes later, the fried rice was served but no sign of any boiled rice. We waited, and waited, and waited and when a waitress approached and asked if everything was okay, we asked about the boiled rice. She told us the rice was on it's way. It wasn't that they were busy on the night because for the most part, the staff were standing in the middile of the floor chatting to each other. Fifteen minutes later the rice arrived at which stage the other three in our party were almost finished their meal. Not wanting to delay them, I ate some of my meal and requested the remainder to be boxed so that I could take it home. Well it was no surprise to find that when I got home and opened the boxed food, there was no rice with it. The night was a total disaster and we all agreed that the food wasn't great and neither...
Read moreDragon Palace - A Disastrous Experience
I am deeply disappointed by my recent experience with Dragon Palace, a restaurant that was once my family's favorite. We ordered food for what was supposed to be a special celebration, but it turned into a nightmare.
First off, the food took over 90 minutes to arrive. By the time it finally did, it was stone cold, barely edible, and far from the quality we used to enjoy. The delay and the poor condition of the food completely ruined our evening.
To make matters worse, when I contacted the restaurant, I had to argue just to get my money back. The customer service was shockingly unprofessional, adding insult to injury.
I will never order from Dragon Palace again. They’ve lost a loyal customer, and I can’t believe how quickly they went from being a family favorite to an absolute disaster. If you’re considering ordering from here, think twice—you might end up with a ruined...
Read moreThis is a very nice and clean restaurant. Brendan is a pleasant guy to deal with, and the food is top quality. And is reasonably priced.
My only gripe having had several meals in this restaurant is the staff can be abrupt. There’s no chit chat or small talk, they just bring and take items to & from the table. Some people might not find this an issue and that’s fine. But I think it is just that extra bit of care and interaction that is missing. I can understand it as the place is always busy with customers and takeaways. but I do highly recommend a visit to here as the quality of the food is very...
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