ROADHOUSE RESTAURANT ORIO AL SERIO — Restaurant in Azzano San Paolo

Poor and disrespectful customer service. We had a table for 4 and ordered dinner for all. After 40 min we found out that our order was never sent to the kitchen by the waitress. She never apologised but as we all were having our drinks we accepted to order again. There were 2 new waiters/waitress at our table and they were not friendly. They started to serve snacks without we order and they said it was “Manager’s compliment for their mistake”. We double checked twice about the “complimentary snacks” and they said the same thing. At the cashier, surprise surprise, they charged for everything plus table service. We called the Manager but he was not available. If you go there, just check your bill before pay it. It was the only restaurant in Italy we had a...

I asked for very well done burger meat saying that I don't want it pink, but meat was pink. So I was not able to eat even 1/3 of it due to it being too pink in the middle. I had to give my burger to my husband. His meat dish also was too pink so I was not able to share with him. When I told waitress she didn't do anything about it. When we said about the burget being not cooked well at the till , guy said he doesn't understand English. So everyone spoke good enough English to take our order and money but didn't speak to understand the complaint. It was not cheap dish to go hungry afterwards. As my husband doesn't mind pink meat he did enjoy his luch but I didn't. Toilets out of...

Ieri sera ci siamo fatti convincere ad entrare al roadhouse all interno di oriocenter da mio figlio. All apparenza tutto abbastanza nella norma a parte l attesa inutile per sederci visto che nessuno ci considerava ( premetto che c’erano parecchi tavoli vuoti) . Ci fanno accomodare al tavolo e dopo poco la nostra bassotta ( premetto ...la misura del mio cane è piccola e non è un alano) mi viene in braccio per poi sedersi tranquillamente sulla sedia accanto alla mia. Dopo qualche secondo ...e non minuto... arriva un ragazzo dicendomi che il cane non poteva stare sulla sedia ma in terra...al momento non ho esitato a riprendermela in braccio ma sinceramente guardando lo schifo che c’era sul pavimento tra patatine schiacciate e residui di arachidi accompagnati da altro schifo il mio cane in terra non ce lo metto. Purtroppo avevamo già ordinato e per educazione abbiamo cenato( la carne di mio figlio parecchio asciutta e i nostri panini peggio di un kebab). Se la pulizia in sala non è il loro forte chissà in cucina🤢🤮.All uscita prima di pagare il conto abbiamo fatto notare alla cassiera il nostro disappunto riguardo il fatto accaduto e ci ha risposto che purtroppo sono le regole. Allora il fatto che ci sia lercio in terra è anche quella una regola del roadhouse??? In ogni caso in quel ristorante ( se così si vuole definire) non ci metterò mai più oltre che i piedi neppure lo sguardo. Cibo non all altezza delle...