After the waiter spills red jus on a customer, the proper thing to do is to apologies and provide some form of compensation, either through a discussion or even removing the service charge, especially when the service was less than adequate.
Arriving soon after 8pm, we placed our order at 8:15pm and received our food before 9:30pm. I wished the wait time meant that the food was the 4.7 stars as rated here on Google but to our dismay it was lacking in flavour, quality and the size you would find in many of the other restaurants in Bolsena and Florence.
Disappointed by the service from the waiter who seemed to dislike tourists, and spilt sparkling brut on nearby tables (not apologising once again), and doing the same to us. What was interesting is having a cleaning product brought out to us after the spill like it happens on the regular.
I really do hope the owners and staff read this review. Please pick up your game, so that it doesn't bring down the charm of...
Read moreAmazIng service and the food was unreal. The small entree was fantastic and flavoursome for something that looked like nothing. The rabbit starter was amazing and the pigeon and liver was fantastic and I don't really like liver. I had the cheapest wine as I was on my own. No need to splurge and I believe back in the UK that it tasted like what would be £40 bottle of wine or more, it was so nice. My total bill for food was €32 + wine on top and I would have happily paid more. It shows you how much in London you pay for location over quality. The quality and service here was amazing. Highly recommend this place. Best food I've had in my four...
Read moreWe so enjoyed our first visit,we returned for a second! On both occasions we chose the tasting menus and recommended wine. I had the "Hill" and "Pigeon" menus and my wife the "Lake" and " Vegetarian" menus. The quality of the food and it's presentation was first rate and enhanced by the accompanying wine. There is the option to eat outside but we ate inside as the internal restaurant is full of character, rather like a wine cellar. The location is away from the more popular lake side restaurants but is really worth seeking out - if you are serious about wanting really good quality food. I found it via Google maps and was able to book via...
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