Chocofusion — Restaurant in Catania

Unprofessional and frustrating. After multiple confusing calls, no English communication, and being told contradictory things - even that there would be no delivery at all. Customer service was chaotic and rude. Cake looked fine and tasted okay, but the base was incomplete, likely rushed. Not worth the stress.

I ordered a cake online a week in advance through their website, with delivery scheduled for 8:00 AM. By 8:30 AM, nothing had arrived, so I called them. Unfortunately, no one spoke English, and I had to explain my problem at least five times to different people. Then, without any explanation of where my order was, they simply hung up on me.

When I called again, they told me there would be no delivery because the driver hadn’t picked it up. I doubt that was true, as they had no idea which order I was talking about at first and kept asking for details. It felt more like they had forgotten about the order entirely.

When I asked for a refund (since I had already paid in advance), they suddenly said, “Oh yes, there will be a delivery,” but couldn’t tell me when. Communication was extremely frustrating, as they didn’t seem to understand even basic English. Eventually, they claimed it would be delivered at 8 PM - a huge difference from 8 AM.

Half an hour later, I got a call from the driver saying he was outside my hotel… at 9:30 AM. Clearly, they had no idea what was going on and were just saying random things on the phone. Luckily, I was still at the hotel to receive it.

The cake looked nice and tasted fine, but the cookie base was only in the center and not under the whole cake - likely because it was rushed. Overall, it was a complete disaster: unprofessional, disorganized, and with terrible customer service, especially for a...

Chocofusion is an absolute delight for anyone with a sweet tooth. From the moment you step in, you're greeted by the enticing aroma of freshly made treats. The granita and gelato are exceptional, offering a refreshing burst of flavor with every spoonful. Additionally, the wonderful cakes, sweets, and pastries are a testament to the skill and creativity of the pastry chefs. What sets Chocofusion apart is not only its delectable offerings but also the inviting atmosphere. With ample seating available, it's the perfect spot to enjoy a leisurely breakfast or simply indulge in a sweet treat. We even found a complimentary copy of the newspaper that added an extra touch of convenience and hospitality. Overall, Chocofusion is an excellent choice for anyone craving delicious desserts or looking for a cozy spot to...

Its a good clean place with friendly staff and a wide range of desserts and good coffee but it falls short to some of the most original and artisan places that only make 1 or 2 things instead of all the desserts imaginable. If you're on a group with differents tastes and you want to please everyone come here, if you want to taste some of the most delicious traditional Sicilian desserts keep searching. However it's a great place greats staff and if I lived here I'd probably come here a lot of times.

Also the granita felt a lot like just ice cream, I've had muck better and unique granitas I'm other places more...