La Rustita — Restaurant in Fano

Worst restaurant experience in Italy I have ever had. First waitress we encountered was friendly and seated us. 2nd waitress then came, dark hair very rude demeanor, came to take our orders. No menus, she bluntly started by stating, "Hello, I am your menu." No name or anything. So, she stated what was on offer, barely getting through it. No prices were given. We chose our food. Pasta starters, mixed grill main, White wine with ice, water, 1 cola. Drinks arrived, no wine glasses or ice. Had to ask 3 times for wine glasses and ice. Eventually a third waitress came and informed the ice machine is broken. Nevermind, I still gave a smile and was friendly, told him its ok dont worry, just give us some wine glasses at least. Starters arrived, was good. Gnocchi was a bit on the salty side, tagliatelle was better. 2nd waitress came back to clear plates, removing the used cutlery from the plates and placing them back on the table. Covered in sauce and everything. My jaw was on the floor. Asked the 1st waitress to kindly remove them and bring a fresh set. Main came after 20min. Grilled fish platter for 2. 2 people, not the biggest portion. But what perplexed me is that the "grilled" platter was covered in soft and soggy bread crumbs. Had to call another waitress (4th one we dealt with at this point) to bring us some lemon, which is completely standard for a fish meal, and some tartar sauce. She brought us lemon and 2 sachets of mayo and ketchup. Bravo. Salad consisted of lettuce (mostly the hard white butt of the lettuce) and julienne carrots in olive oil. Had hard crisps with the meal too, first time having lays style crisps with fish. I look past this, but most of the world expects fries when offered fish and chips, just fyi. Finished, waited another 20 minutes before I got irritated and cleared the table myself, placing plates on the corner of table. Waitress then noticed and picked up plates. I asked for the bill at the same time. Waited another 20 minutes. Got irritated again and asked the 1st waitress to please ring us up. I paid. 2nd waitress, visably irritated too, then took the receipt and stated, "oh no this is for another table." At this point I was very displeased and asked to compare bills. Whatever, paid extra 12 euros. 54 euros for this? Never again. I then expressed that it was the worst Italian dining experience, the staff were shocked. Surely not the first time people have complained. Restaurant needs to do better!...

We came due to recommendation of a local, but this might as well be one of my worst dining experience ever. We came and nice waitress seated us. Then another waitress came and started telling us menu in English (she said they dont have it written, so we didnt even know the price ahead). We had to ask her to repeat the menu twice, but still werent entirely sure about menu, so my boyfriend ordered. ( he is English native speaker so the issue was clearly not with us). The waitress brought us drinks and we had to ask two times for wine glasses. Then their ice machine was broken ,which was said to us after asking them for three times (every time different waiter came).The first course was very nice,we had pasta. When we finished our course, the waitress came and she threw used cutlery back on the table, we were perplexed because it was dirty. When we asked for clean cutlery, another waiter came and looked at us weirdly, but later brought it. At this point we could already see the stuff laughing at us. The second course was okay. We have different perception of the difference between grilled platter (which we ordered) and fried platter (which we got), but obviously English translation. Generally food was okay, but I wouldnt come back. Waiting for everything (glasses, ice, even bill for 20 minutes).But the service and especially arrogance of the dark hair waitress was horrible. I cant understand that not every day is happy day, but if you are providing service, you should try extra more. This place has lot of potential and their staff ruins it for the owner. It was my worst experience in Italy and under no circumstances i would come back here to spend my...

La cortesia, questa sconosciuta. Premetto che la cameriera che potrebbe essere mia figlia non l'avevo mai vista prima, quindi è escluso qualsiasi regolamento di conti... Pranzo soddisfacente ma servizio binario: in due a servirci; un ragazzetto fin troppo zelante e timido da un lato e ragazzetta scontrosa dall'altro. Ho apprezzato l'impegno e l'educazione del ragazzo ma non è mi piaciuto per niente l'atteggiamento della ragazza, visibilmente infastidita non so da cosa. Dopo che ci è stato letto il menú in modo pressoché incomprensibile ho proposto al mio commensale di chiedere che ci venisse sostituito il servizio, si è soprasseduto ma a quel punto abbiamo ordinato poco pur di vederla il meno possibile. Tra le altre stranezze tutte riconducibili alla maleducazione devo ancora capire perché non si possa poggiare un piatto sul tavolo senza quasi tirarlo, oppure perché si senta il desiderio di portare via il cestino del pane con il pane ancora dentro due volte di seguito, o quale beneficio ci sia nell'essere totalmente indisponenti con la clientela. La giovane età non può essere certamente una scusante. I pasti senza infamia e senza lode, ma non è stato un buon pranzo poiché anche il servizio è importante e qui non c'è stato affatto. Non ho alcuna intenzione di tornare.

Rispondo al titolare, intenzionato ad insinuare che la maleducata e scontrosa cameriera abbia reagito ad un nostro comportamento inadeguato: la maleducata e scontrosa cameriera, infastidita o lo per natura o ci è venuta già di suo; appena arrivati e senza aver mai prima interagito con lei, mentre prendeva l'ordine, al mio commensale è arrivata una, attesa, importante telefonata riguardante una visita medica del figlio e alla quale ha ovviamente iniziato a rispondere, alché ho chiesto alla maleducata di poter attendere qualche secondo prima di prendere l'ordine. Sembrava non sentire: continuava in maniera ridicola ad elencare il menú creando imbarazzo e disturbando la telefonata; soltanto dopo averle spiegato cosa stesse accadendo se ne é andata per tornare subito dopo e nella modalità che le ho già scritto. Pertanto, caro "titolare", dalla risposta che lei da comprendo non essere un campione di umiltà: capisco che le scuse porte sono state solamente pretestuose a voler insinuare un nostro comportamento sbagliato ed a trovare spazio per citazioni da scuola elementare, per lei forse divertenti ma nella realtà molto aderenti al contesto cavernicolo nel quale pare stare bene insieme alla sua...