il caffè — Restaurant in La Spezia

I normally don’t leave reviews, but my experience here was incredibly disappointing. I walked in and politely asked for a latte. Instead of simply taking the order, the man behind the counter responded rudely with, “What do you mean?” My fiancé clarified by asking if they sold lattes, and the employee said, “I make lattes, not sell lattes,” in a very condescending tone.

Rather than just serving the drink or explaining, he continued making unnecessary comments and insults. Even as we decided to leave, he was still talking negatively as we walked out the door.

As someone visiting from America, I understand cultural differences — but basic kindness and respect are universal. No customer should be treated with sarcasm and hostility for simply ordering a coffee especially in a very touristy area!

There are plenty of other cafés with friendly service, so I would not...

DO NOT EAT THERE. Horrible food, it is frozen food from the supermarket and then heated. But barely, as the past was raw. Even the salad was terrible. The aperol spritz was the worst one I ever had. Save yourself some money and time and do not go there, even if it is the only place open. Not even the pigeons could eat the bread served with the salad. They do say in their menu that it is frozen, however very small and not that it is...

Had to wait 40 minutes for a simple plate of pancakes with some 'fresh' fruit. While some berries already had starting fungus. Furthermore the cappucino had almost no taste compared with other restaurants. When you conplain about the waiting time, you only get a simple sorry and an excuse that they are lack of people. If that is the thing, make the terrace smaller or notify us about it when we order. Conlusion very bad...