Trattoria Pizzeria Da Zi Ottavio — Restaurant in Monopoli

Writing to express my deep dissatisfaction with the service my family and I received during our visit to your restaurant. While we appreciated the quality of the food, the overall dining experience was severely overshadowed by the unprofessional conduct of both Manager Ingo and one of your waiters.

As a family of 8 people, we had high hopes for a pleasant and enjoyable meal together. Regrettably, our expectations were not met due to the unacceptable behavior of your staff. Manager Ingo's demeanor was particularly disappointing as he repeatedly ignored our requests with dismissive hand waves, displaying a complete lack of respect and disregard for our needs.

Furthermore, one of your waiters carelessly collided with me on a chair as he passed by our table. Not only was this incident physically discomforting, but his subsequent display of displeasure and cackling was utterly inappropriate and unprofessional.

The combination of poor service from Manager Ingo (or Marco, as he apparently attempted to change his name to) and the waiter made our family gathering uncomfortable and frustrating, detracting from the overall experience.

While we acknowledge that the food was of good quality, the subpar service overshadowed this positive aspect, leaving us with a negative impression of your establishment.

I strongly urge you to take immediate action to address these issues with your staff. Proper training and supervision are crucial to ensure that all customers, regardless of group size, are treated with courtesy and attentiveness. Moreover, Manager Ingo's attempt to evade responsibility by changing his name is unprofessional and reflects poorly on your restaurant's values.

As a loyal customer, I believe in giving feedback to help improve the overall service quality. I hope that you will take my concerns seriously and implement necessary changes to prevent such experiences in the future.

Thank you for considering my family's feedback. We sincerely hope to see improvements in your restaurant's service, which would encourage us to reconsider dining with you...

Absolutely delicious, I really loved every moment of my dinner. I got greeted by the nices warmest lady of all times and guy named Ignazio, who mind you is one of the funniest person I have ever met. Nonetheless all the fun everything was super professional and I was helped from start to finish. Their pasta is absolutely unique in taste and extremely scrumptious, and Thier dessert was delightful I personally chose the delizia di limone which was amazing, it's super soft and filled with cream inside. Also another unique characteristics of the place is that they sell liquors, wine and many things more and everything is highly picked and assigned according to your preferences, Ignazio is a super expert when it comes to help you decide your favourite drink. Overall my experience was one of the best in the absolute world. I really really enjoyed it and I would totally...

Ignore the restaurant’s star rating, this place is amazing. I rarely review a restaurant, but I wanted to give this place one just because of how good it is. I’ve had a lot of average meals in Monopoli, but this restaurant is one of the best meals I’ve had in Italy (and I’ve been here for 2 weeks).

The risotto is phenomenal - highly highly recommend if it’s still on the menu when you visit! The fried potatoes are also delicious, and good value for the price. We finished with the tiramisu, which is one of the better ones I’ve had while in Italy - they pour a fresh shot of espresso over the dessert which made it extra fresh and delicious.

To top it all off, the service was amazing. All the waiters were super charismatic, kind, and attentive.

There hasn’t been a restaurant I’ve wanted to go back to for a 2nd time, but I’ll...