McDonald's — Restaurant in Orio al Serio

FOOD POISONING RISK. ITEMS SERVED WARM ONLY.

Ok so i pride myself on not pulling a “can I talk to your manager”, entitlement behaviour. It doesn’t get you anywhere and it’s just makes you act self righteous and horrible. It can also ruin your day and other people’s.

So when I was given a bacon and egg muffin with a tiny bit of bacon and a luke warm bun and piece of cheese, I politely requested a new one. The new one was the same. So I asked for another and this time, the cheese was actually cold to the touch. Not “fresh from the fridge” cold, but cool.

The staff member was muttering under her breath in Italian. I speak a bit of Italian too.

I asked if I could chat to the manager. He was even worse. When I asked for a refund, he said no because there was no reason. I told him the reason three times but he wouldn’t accept.

When I said the cheese was at least supposed to be melted like in the picture, he said it’s a picture only. This is how they serve it in Italy.

He wouldn’t budge so I looked at him in earnest and said: look, I’m being polite and calm. I’m telling you I don’t want to eat this because it’s not appetising. Can I please just have my money back then I’ll be happy.

He didn’t answer but gave me €1.80 back. I reminded him that it was 2.80€. He gave it back without a word.

I could understand attitude from staff if I was acting entitled but I’ve been in customer service all my life and so I have endless reams of patience. I also like to challenge myself. And it disarms people too!

So moral of the story: don’t buy from here. I only wish I had taken a photo to demonstrate this monstrosity of a muffin.

DON’T buy from here. It’s expensive and inedible and you’ll be treated like a...

Maybe if it's early in the morning or late in the evening you are able to have a nice experience. Otherwise...... My experience: Ordered the food and as it's a fast food chain I taught I'll get in in max. 5 min even if there was a big queue. Waited more than 15 minutes and there was no sign of my food. Tried to speak to someone who can help me but the people in white(managers or supervisers I assume) were hiding in the back. Finally, when managed to speak to one of them he told me to wait 1 minute. Of course it lasted more because he had so many complaints from the other customers that he forgot about me. Then another person in white arrived and tried to talked with him but to no avail as he wasn't speaking english(on an international airport). He went to the other person in white and asked him to help me. The other guy came but he didn't knew english either. They didn't understood that I told them I want the refund for my food and took my receipt and brought my food. At this stage I wasn't in any mood to try to talk with them so I took the food and tried to eat it. Of course that the food was cold, the fries tasted like wet carbord but the ice tea was ok. Wouldn't recommend unless there is no...

⭐☆☆☆☆ This McDonald’s visit felt like the joke was on me.

First, the floors. Sticky, grimy, and clearly fighting for their life. I’ve seen cleaner wrestling mats. Every step felt like a gamble.

Then came my burger, which looked like it had been involved in a high-speed chase and lost. Thrown into the box like a lifeless body — bun sideways, patty halfway out the door, cheese looking like it had emotionally checked out. I didn’t know whether to eat it or call forensics.

As for the fries? Not the right ones. Not even close. Cold, limp, and probably stolen from another timeline. I didn’t even get mad — I just stared at them like, “Really?”

Meanwhile, most of the female staff were having what looked like the time of their lives behind the counter — chatting, laughing, vibing. Honestly, it looked like a brunch outing, not a restaurant shift. The only ones actually working were the two poor guys running around like their lives depended on it.

Overall, 10/10 for comedy, 0/10 for food and service. If I wanted chaos and disappointment, I’d just...