Duty Free — Local services in Orio al Serio

During my recent visit, I requested a bag to purchase my products, only to be met with an aggressive and rude attitude from one of your employees, an older man. This individual's behavior not only left me extremely upset but also created an uncomfortable and distressing situation so much so I had to walk away without my items.

I seriously do not understand what this guys problem was. He said he’d give me a bag if I spent €100, laughed at me and was extremely rude and...

The most awful and rude customer service I’ve ever experienced. Purchased a defective product and 10 minutes later tried to return. All servers (including manager) refused to provide a replacement and said I would have to pay for another, despite the situation falling under the EU consumer protection laws.

I considered buying again, but went on to re-purchase at my destination airport. Unfortunately, a place that cares only about the bottom line, rather...

Worst service I have experienced. One female staff member ignored my questions and processed my payment without a second thought. At the end, she politely crumpled up the receipt and threw it into a bag.

I would not recommend this shop unless you want to experience the arrogant customer service attitude of middle-aged...