Pasticceria Cappello — Restaurant in Palermo

As an avid foodie, especially sweet treats, I aimed to try as many of "the best" baked goods and such on a recent trip to Palermo. I came by Pasticceria Cappello twice during my stay. On the first occasion, I was not acknowledged upon my entry and pondering. When I eventually said I would like to take some bits away, I was essentially ignored while others who had entered were attended to. I left, shocked at such treatment. I decided to give the Pasticceria the benefit of the doubt, returning the next day. This time I was again ignored, and quite rudely looked at. When I again asked to take some bits away, I was treated with such animosity and ignorance I was disgusted. I told the staff to not bother and walked out again. Regardless of the quality of your products, customer service is paramount. If you cannot provide this, and are in fact completely rude, custom should not be received at all - and was not by me in this instance. I took my custom and money elsewhere, where I was treated with the kindness and respect customers should be given. Please sort...

The pastries and gelato here looked beautiful, and we had planned to take some cannoli and fruit desserts home with us. But the staff was unwilling to wrap the pastries up to go, and were quite huffy with us. Totally unwilling to even try to communicate with us in Spanish or English. There was nowhere to sit inside, and the outside tables were unappealing both because of the infernal heat and the rather unattractive views. This location, on Via Colonna Rotta, is in a slum, complete with stinky garbage-lined streets. It was also a bit challenging to cross the streets in order to get here. All in all, the location and service were a disappointment. I would suggest instead their sister location on Vittorio Emanuele, Bistrot Capello, just a few blocks away, over this location. Bistrot Capello is easy to get to, has indoor and outdoor tables, and offers the same spectacular assortment...

If I can rate it 0 I would. The service is subpar and the gelato quality is mediocre. The staff have poor customer service. The first time I was there a young man that was the staff's amigo made a rude comment. If you can't act right, YOU NEED TO STAY HOME. The second and last time I will go there, the staff, the young man that is usually there and a young girl ringing up customers gave subpar customer service. If you can't give customer service, you should not be in customer service. You should be working in a non related customer service job. I didn't see any management, so that probably explains alot. The gelato I tried was mediocre. You get what you paid for. You can get that...