Tannura Osteria — Restaurant in Palermo

The ambiance of the garden is very beautiful and romantic. The food was just good. The service was the problem: We got there at 8:20pm We waited to order our food until 9 pm cause nobody was attending us and the excuse from the Owner/Waitress was that nobody can speak English. So they let us wait??

People arrived after us were attended way before. Appetizer arrived at 9:40 First course arrived at 10:40 Second course arrived at 11:20 Not even a sorry for all the time that we waited.. Honestly for the beauty of the garden, you would expect a lot more.. Hope they can get better…

ADDING TO REVIEW:

I just received the Google review response from the Owner who was also our very tardy and inattentive waitress.

The owner states the review is fake!! I assure you I did not travel to Palermo for a friends birthday dinner in order to create a fake review for her restaurant.

Remember she told us we were not attend to because we didn’t speak Italian. Let me refresh your memory a bit.

As my husband previously stated we watched other tables seated after us get order service, bread and table side champagne before we even received water, bread or anyone to even come to our table. Mind you we had a reservation (photo attached) which was made in Italian, my husband speaks fluent Italian and everyone at the table speaks conversational Italian. So why did the owner assume we didn’t speak Italian before she arrived at our table?? We thought her response very strange. Oh, and once she finally arrived to take our order we all proceed to order in Italian…🤔

The original review was meant to urge the owner to provide better service regardless of what languages she thought we spoke. Also, the menu is in English and Italian so we could have simply pointed to the translations of language was truly the problem.

I will add the mosquito 🦟 coils are necessary for the garden as I was bitten a few times while waiting. Our coil burned down as we were there for so long so I would recommend adding a few more and lighting them at different times so that when one goes out, another is still burning, at least in summer..

I had a nice view of the cute fountain and the water ambience was soothing while waiting for someone to come to the table. Again, the upstairs garden is very cute but after a while we had nothing to focus on except our grumbling bellies, the table of foreign men eating to my right, the table behind me with the cute little kids, a boy and girl who seemed very restless in the heat and hour of the night, the joyous table to my left with the table side champagne 🍾 and the staff running all around us…

The restaurant also consist of an actual restaurant downstairs which no one was seated, all guest were upstairs in the garden.. The patio garden ambiance is what makes the vibe romantic and cool, not the restaurant itself, not the food and definitely not the service.

Please do better, read your honest reviews, elevate yourself and your restaurant and don’t make...

Wonderful restaurant. Fantastically landscaped terrace. Friendly service.

Food - as tasteless as in an old people's home.

I ate about 450 times in Palermo. Maybe 10 of them really good.

Pizzo & Pizzo is one of the consistently great experiences.

I ordered the 5-course degugation menu with meat.

High quality ingredients. Flavour? Yes... where were the spices?

I got to know 10 German 3-star chefs alone and ate 5-course menus with them: No matter what philosophy: the flavour was outstanding.

Tim Raue in Berlin also uses spices... and ones that have an effect.

Fortunately, I had some fresh chilli peppers with me from the Ballarò Mercato, so I was able to help myself.

Palermo seems to be rather bleak in culinary terms... and I know of longer stays in Spain, London, Paris - and France in general - as well as Rome, Turin, Trieste, Venice - great cuisine everywhere. Even NYC, Sydney, Bangkok, Bali, Bruges or Amsterdam: spices are used. I also eat better in Catania. Or Cefalu. Or Marsala. Or Agricento. Or or or... but Palermo? Far too often a tragedy.

Such a beautiful, artistically designed place, this osteria! So why the boredom on the plate?

Thank you for chilling the red wines on request - in France, every red wine comes out of the fridge - I was travelling there for weeks, visiting several places every day on business. No matter how good or cheap the restaurant, whether starred or not: red wines are chilled.

Room temperature comes from the Middle Ages, when wines were stored in cold, underground cellars.

And that my last wine, the rest in the bottle was perhaps enough for 0.1 litre... was not topped up, but was charged in full... I've experienced that more elegantly.

"But she's probably just a tourist..." - No, I'm not.

I've been eating out in Palermo at least once a day for eleven months.

And I'm still looking for more places where the chefs in the kitchen don't just know "neutral to sweet" as the only flavour.

To summarise: Place: 5/5 Service: 4/5 Food:...

A dream without the need to sleep This has been my personal highlight (At least in terms of "culinaric experiences".) of our small trip to Sicily. When we went pass this small osteria at our very first day of our journey, we told the decent young purser we'd come back later. We did so. We didn't regret it. The menu offered us a very sophisticated collection of interesting sounding dishes, which -- big surprise -- appealed to all of us very much (Except some exceptions, due to the fact that I don't really like fish...). When we faced the dessert, we literally chose it randomly since each of those little pieces of art sounded delicious (The ones we've tried were actually incredibly good.) The staff members were professionally polite and warm hearted friendly at the same time. The location as itself was clean and beautifully (and with a taste that fit mine) decorated...some jazz music laid in the air... the lighting was on point. If you think now, that the prices were higher than all of Palermo's clock towers all together - you're wrong! Three and a half hours in the "Tannura" were like dreaming, but without having the need to sleap in order to dream. (We just left... I never reviewed something online... either the wine was tampered or I am actually flashed...) If you should ever visit this beautiful city - please - go to this restaurant! It'll...