King — Restaurant in Prato

The food was alright, but not worth going there about anything else. They charged for service they didn't provide us that they clearly provided other tables.

Despite being the first table for the day, we were often ignored and had to wait to be seated, to order and to pay as the waitress answered the restaurant's phone, then her own cell before acknowledging us. We spoke and were replied to in English.

We ordered off the Italian menu, because we thought that they might not have an English menu (because we aren't so entitled to demand English in a small town in Italy), but later 2 tables of (white) English-speaking folk sat down and were immediately offered the English menu rather than left with the Italian one. When confronted about this later, when we were paying, the waitress insisted that the English menu was out dated- but then why offer the other tables the menu? We clearly spoke English as well, much better than Italian.

We had difficulty ordering as the waitresses never stuck around, not even waiting for us to finish our sentence before walking away. Perfectly fine hearing for all the other tables- heard them ask if there was anything else they wanted- just not us. Wished we hadn't sat for 2 courses, just glad we didn't order dessert. Other tables were served bread after they ordered, or some just after they sat down - but ours never appeared after sitting there for over an hour.

Trying to pay took over 10 mins, and not even any acknowledgement. We gave up waiting and walked to the counter in case it was that sort of establishment- then had to wait as all 4 waitstaff were involved in an argument with a guy (only 2 which actually spoke, the rest just seemed to be there for spectatorship). None of them acknowledged us despite catching the eye of some, and the argument took a few minutes.

Despite being advertised as tourist friendly, this was most definitely unfriendly and when confronted with this stark double standard the waitress became angry. Pah, I'm happy to pay (and have paid up to x3 what they charged) for service when I've actually got some. It wasn't the money, but...

3-4 stars I feel is fairly generous, but let's start with the important thing: The food is good. The gnocchi was really tasty, generous amount of seafood with mine, and overall it was quite enjoyable destroying it after a long hike. The service on the other hand is shocking. We were placed into the kids room, barely waited upon, and the bloke running it looked annoyed to see us the whole time. He was rather friendly at the end when we were paying however, and when he got to add the service charged to each meal as well as the 4 euro bottle of water. Ambience was terrible (probably because of the room we were situated in) and lighting was fairly poor. Very noisy restaurant. Still an experience made overall positive by the food - the pizzas looked...

Sono stata più volte in questo storico ristorante pratese, tuttavia questa sera ho assistito a scene apocalittiche… Appena arrivati abbiamo dovuto aspettare 20 minuti in piedi perché il personale non aveva assolutamente idea di come organizzare i tavoli. Come noi altre persone hanno dovuto aspettare senza alcun accenno di informazione utile, fuori dal locale, in piedi, spazientiti, senza che nulla venisse offerto per scusarsi dell’attesa. Riusciamo finalmente a sederci e arriva il “bello” tavoli con bambini e/o anziani lamentano di aspettare da “1h e mezzo” il loro cibo, l’atmosfera è incandescente, il personale nel pallone, clienti che si alzano continuamente chiedendo spiegazioni entrando perfino in cucina, alcuni lasciano senza terminare la cena e dalla cucina si sentono e si vedono urla e litigi. Noi non chiediamo mai, dopo DUE ore di attesa, ci arrivano le pizze di cui una sbagliata. La pizza la mangiamo comunque, per non dover attendere ancora. Ordiniamo il dolce, altra attesa interminabile. Arriva il momento del conto dove sinceramente pensavo che qualcosa venisse detratto dato il TOTALE DISSERVIZIO. Il cameriere legge al proprietario l’elenco di quello che avevamo ordinato, io faccio notare che la mia pizza era arrivata completamente sbagliata e che avevamo deciso di mangiarla lo stesso… lui gela il tutto con un “SI VA BEH CAMMINA CAMMINA” rivolto al ragazzo cameriere, come per dire vai avanti con la lista. Completamente ghiacciati paghiamo senza battere ciglio il conto dal quale non è stato tolto nemmeno 1 euro, nessun cenno di scuse per l’attesa interminabile, l’ordine sbagliato, nessun amaro offerto, nessuna possibile spiegazione data ad un totale disastro di serata dove TUTTI hanno dovuto attendere il cibo con tempistiche assolutamente fuori questione. Sono partiti perfino applausi all’arrivo del cibo sulla tavola di alcuni tavoli. Il problema? Troppi coperti per quello che effettivamente il locale e il personale sono in grado di gestire, e mi permetto di dire che anche la freddezza e accenno di maleducazione del proprietario hanno sicuramente incrementato la terribile esperienza. Se avete fame, avete bambini o anziani evitate assolutamente il locale, altrimenti accollatevi sta croce e sperate che il cibo vi arrivi e chissà se sarà quello che...