Splendide Riviera Boutique Art Hotel — Restaurant in Rapallo

We first visited this hotel in 2022 and generally enjoyed our stay. We decided, therefore, to return in August 2024. ||Unfortunately the hotel seems to have suffered some neglect during that time both in terms of management and physically appearance. ||Upon check-in we were, greeted, if you could call it that, by a cantankerous staff member behind the counter. It was no better on check out, we tried to get out at 7.30 am to catch a train but there was no-one who could help us and we still needed to pay the city tax. We decided to just leave lest we miss our train to Rome. ||Apart from this the hotel was just dirty and potentially hazardous to health. Black mould in our bathroom (pictures included), the front steps, alfresco area was used for smoking, one day I witnessed cigarette ash scattered over a coffee table next to some dirty outdoor chairs. When I returned from the days activities the same cigarettes in the ash tray were still there (I remembered how they were placed). The door matt to the building was covered in dust and grime, there was some kind of leak as well from the front of the building - generally adding to the run-down ambience. ||The breakfast service had also gone down-hill - no more cut fruit, stale pastries and staff who generally look like they don’t know where they are. All of the curtains in the breakfast room were drawn, despite it being a beautiful day. I opened the curtain next to our table and was greeted by a broken/cracked glass pane. ||I know that it is a difficult business climate, but it only takes a little bit of initiative to fix many of the issues I have detailed. Unfortunately this hotel does not have any. ||Despite the good location I would not recommend staying here for the cost, and I probably...

We stayed for a few nights and got back more tired than we were before check-in. We had a very small and basic room, which is not even featured on any official website pictures. No bed lamps. There was a very weird smell coming from the pipes. Windows weren't soundproof, and we didn't have a single night of good rest (there is a very busy roundabout right before the hotel). The shower knob was broken and we could not change the temperature of the water. After giving feedback to the reception, we were informed it'll be taken care of and left the key to the room at the reception. When we came back a few hours later, the receptionist said she doesn't know where our key is and if we've taken it with us... Well, turned out the hotel had simply handed the key to the handyman and the handyman left the key hanging outside the lock of our door after he was finished. EVERYBODY COULD HAVE EASILY ENTERED THE ROOM. For hours, the key was accessible to everybody. Under no circumstances is this acceptable in a hotel. There was no apology, they simply didn't seem to care about us as hotel guests. There is also no iron facility on the hotel ground (apparently for safety reasons, but why are other hotels across the world able to handle "safety" when dealing with irons?). Also, the hotel doesn't provide beach towels. We didn't try the breakfast and preferred to have breakfast outside. Generally, we didn't feel very welcome and not taken care of, as you can expect from a hotel. I'd rather rate it as a hostel, not a hotel with 3 stars.||Thank you...

Hotel Riviera is a great base to explore Liguria. We are just back from a 5 night stay and it was the perfect base to explore Portofino, Santa Marguarita, Levanto and the Cinque Terre from. We had a good size room for a family of 3 with air conditioning, which was such a relief given the very hot weather. Beds were comfortable, good mini bar to keep our water chilled and modern bathroom. Breakfast was amazing with lots of fresh fruit, foccacia bread, Italian cakes, cheese, yogurts ,cereal etc. And of course delicious coffee. Hotel is ideally located opposite a public beach (free) and lido (paid). Lovely walking path along the beach with buskers and artists in the evening. Near the port and tourist boat service. Plenty of wonderful restaurants nearby all as good as each other. 5 minutes walk from the train station which we used many times to explore the area. Staff were very friendly and helpful. Good lift. The hotel was exactly what we wanted and delighted we got in at such late notice. Thanks Hotel Riviera for making our holiday so...