Ristorante sushi Gusto — Restaurant in Ravenna

Hello, I think it's really important to inform you about this. It's about the ingredents of the dishes and allergen information. They are not complete. This can be very dangerous for allergy sufferers. In Germany, something like this can even be reported as bodily harm, so I hope that the restaurant will take my kind tip and revise its menu. Specifically: my egg soy soup was with chicken, but it didn't say anything about it anywhere. My fried mango sushi had salmon and milk cream, but it wasn't mentioned anywhere. My mango mochi also had milk and cream, but there was no mention of that anywhere. (there is sorbet without milk existing in the world, so it could have been without milk). So out of 5 orders I received, 3 were not as described on the menu. This means that the restaurant is not recommended for allergy sufferers, vegetarians and vegans. I hope the restaurant revises its menu. These are just nicely intended tips for the restaurant and future guests. The taste of the food was good. Unfortunately, it didn't seem as if our information was taken seriously. They didn't even want to know what orders were wrong descriptet. Unfortunately, according to the hints, there was no discount, even though we didn't get what we ordered. If you go there ask the stuffs, whats...

I came alone and was seated next to a fridge that was opened every other minute and then loudly slammed shut. Just because you eat alone you shouldn't be relegated to the worst table in the house. They have an electronic ordering system which is only available in Italian. Having no reception in the restaurant I borrowed a physical menu. This was also only available in Italian. This in and of itself is fine. I can't expect English everywhere that would be really obnoxious and rude. However, I can expect some kind of help or even interest from the waiter to try and explain or show some parts of the menu. If it's tricky we can both work it out by trying to communicate,but there was nothing. No suggestions, no talking through a few options. I tried to ask if the waiter could perhaps make a few suggestions, but it almost seemed like he didn't know what the dishes were. The food that came was miniscule but came quickly. Portions ridiculous in size. When I specified no wasabi they brought a salmon tartar that was basically just chopped salmon. I had to ask for the ponzu. Who serves chopped salmon and claim its tartar? The nigiri selection of three tiny pieces was the most decent, quite tasty. To be fair the ratio between fish and rice was balanced, in that it was both tiny. Not...

Horrible service, came in and was told to wait for 15 minutes. Waited over 20, person came in after me and got seated before me. Don’t come if you’re American, they seem to have something against you.

Response to owner: I asked the guy in the front for a table, then asked how long it would be for take out. He said 15 minutes for both, then i said ok so we will stay for dine in then. Family after us said there’s 3 tables open, took one. I asked the same guy in the front why they were able to sit before us to which he couldn’t provide a response. I then asked the other guy in the front who said he’d figure it out. First guy i spoke to comes back and told me it’d be another 30-45 minutes. The second guy unfortunately couldn’t figure it out but both were aware we were dining in. It was just unfair that the family that came after us was sat before us all because they complained in Italian. Thanks for acknowledging my...