Villa Noctis — Hotel in Ravenna

The hotel is nice and clean, and everything was good at first until I decided to use a kettle (provided by the hotel). The lights switched off. I used the emergency number as there was no one downstairs.

It didn’t cross my mind at first that I could be accused of anything, I thought that the hotel would apologise for the inconvenience. So, when the hotel representative started to talk to me in a not polite way, I was really confused. I explained him the situation – but he was not satisfied with my explanation. He went to a big switch box and returned the electricity. Then he returned and continued to ask the same questions about what I had done. I told him that his behaviour scared me – but there was no reaction. He was walking through the room looking at my pyjama and other stuff on the bed, and clothes in a wardrobe and then he wanted to go to a bathroom. He didn’t ask for a permission to enter. I’ve asked why he wanted to go there, he answered “to investigate”. I am not sure there was a socket in the bathroom, I haven’t noticed any. I said again that the whole situation was scary. He took my electricity card from the holder, looked at me menacingly, and said “I will report you!”. I was not sure if I should have waited for the police or somebody else.

This man (he didn't present himself) behaved so protectively of the property and was walking around and looking at my quite intimate stuff with a view of a person who does own this place. He said that nothing like that had ever happened in a hotel for five years, so he is definitely here for a long time.

The booking.com employee contacted the hotel representative in a response to my request. It turned out that the representative was a manager, and he said to booking.com that he was calm and tried to help me. He said that I ruined their electricity system with my foreign charger (which I was not using at the moment). He didn’t apology, he saw nothing wrong in his behaviour. I was advised by the booking.com representative not to charge my phone and computer in a the hotel. No one considered the fact that there was a hotel adapter used to connect the kettle to the socket which could be the trigger.

It was good to know that this representative was not the owner, but he was still in the same building, and he had keys to all the rooms. And the fact that I am sitting in a lobby, crying and feeling frightened to sleep at the place he is in charge of… If you are a man, a manager of a place and you found out something like that about a woman staying at your place, what would your reaction be? I didn’t feel safe with a hotel manager behaving like that. I decided to collect my stuff and leave, it was 1.30am.

I would probably suggest solo travelling women to think twice before booking this villa. If something goes wrong, you may be accused and threatened, without any proof and sensitivity. No one cares that the justification – “you are guilty because I haven’t seen this happening before” is not a good justification.

Since childhood, I was very much aware of electricity safety rules. And I’ve never done anything in my life to damage any electricity system. I am always very respectful to other people, their property, to public property. The hotel representative had no right to behave like that towards me, to accuse me and frighten me.

P.s.: the manager tried to remove the comment. He illegally charged me despite the fact that I'd received a confirmation from booking.com of free of charge cancellation. When I returned next day to give a key back, the manager continued to insist on my fault, no apologies. He refused to let me talk to the owner of the hotel, his father, and showed me how kettle was perfectly working, in an empty hotel in the afternoon. He said that this room is separate and not a part of the common hotel electricity system. The fact that the electricity returned from the common switch box was not confusing at all. Overall, very distressing experience which ruined my Ravenna trip - and the worst hotel...

I see a previous reviewer referred to Villa Noctis as A Small Paradise - and would echo those sentiments completely!|We spent 2 days in Ravenna after 12 wonderful days exploring Le Marche - and it gave us the perfect ending to a completely memorable holiday.|Our room - Divina on the top floor - gave us everything we wanted. Peace and quiet, a large room including a sofa for us to relax in after time walking and visit mosaics and museums, a terrific bed and shower - and even its own balcony overlooking the rooftops of Ravenna.|Then there were the breakfasts, which were really delicious (truly better croissants than I've had in Paris and excellent coffee) with lots of choices. All served by the delightful Max who even tolerated my trying to converse in execrable Italian!|Being able to park in the courtyard and to leave the car safely tucked away while we explored the glories of Ravenna on foot was another huge plus.|But the best bit really was the unfailingly helpful Michele (who parks your car with such deftness and skill, like creating a jenga out of car parking spaces!). He also does front of house with great kindness and care and nothing seems to be too much trouble for him. |The warm and welcome, the prettiness and charm, the comfort and peacefulness of Villa Noctis all add up to an unforgettable experience. Try it - you won't be...

They asked for it - The room was quite small, garishly decorated and cheaply furnished (Ikea furniture, a computer stand for an end table, and a room with angled walls and pinstripe wall paper that literally hurt my head to perceive).The internet did not work, there was no vent in the bathroom, and opening the window in there lead to giving the neighbors a show and the toilet seat would not stay up. The advertised “balconies” were communal and about half a meter square and this BnB does not include breakfast, which costs an absolutely ludicrous €11 PER PERSON. We also had to pay for parking there, which I do realize they said in their add, but the WHY we had to pay for it is simply them nickel-and-diming their paying guests. To top it all off they blatantly overcharged us, I’d booked at €99 through Priceline, knowing there was an €11 euro local tax, so expected to pay €110, and a single small bottle of prosecco from the mini bar cost €3.50, so knew it would be around €115; in the end they charged me an absurd €130 which is practically double what I’d usually pay for better service at better locations. Fine if you really need a place to stay downtown, but expect to be over charged for a lack luster experienxe, and avoid if you are looking to spend a little more for a nice...