Orto Verde e Goloso — Restaurant in Rome

Normally vegetarian restaurants are excellent at catering for vegans and can adapt most of their dishes (in ways more imaginative than just removing things from a dish). Sadly, during our visit to Orto, we just felt we were an inconvenience. We ordered what was supposed to be a vegan starter (vegetable tempura), but when it was brought to our table we were told that the dipping sauce was not vegan and that there were no vegan alternatives available at all....which was a bit odd, since we would have been fine with anything wet...even just a simple chili/hot sauce. Instead our waiter just brought two new sauces to the table and said "these both have eggs in them", which made no sense, since he knew we were both vegan. The food we eventually received was just about okay in the in end, but the experience was ruined by our waiter, who was grumpy and...

I sat down, the waiter left a bag on the table. I asked what it was, he said, "bread". I said, "for me?". He says "yes".

Next he offers me water, I say "Tap water please".

I ate a decent vegetarian ravioli and then received the bill.

1 extra Euro for the bread he left on my table and didn't ask me if I wanted. 2 extra Euros for the "mineral water" I didn't ask for.

When I politely questioned the waiter about these extra charges, he looked at me and shrugged his shoulders. Clearly he didn't care, whatsoever.

If this is commonplace for 'tourists', I haven't seen it before...

I found that dishonest, rude and unfortunately for him, those extra Euros would have been his tip.

I would never...

Went to this restaurant twice during our visit in Rome. Lunch buffet is delicious with lots of choices really great value for the price, we were so happy for getting the variety of veggies because in normal Italian restaurants veggies are always side orders and not many choices, they don't even charge you for the water. If you go for lunch time try to arrive before 1pm as the restaurant gets full of people quickly. They keep adding food so it doesn't run out. Went back for dinner 2 days later, a la carte menu is also very nice and reasonable price. Both times service was good and staff was...