LeTAO New Chitose Airport — Restaurant in Chitose

On Thursday, 6 Nov 2025, 2:40-2:45pm; the last day of our family trip to Hokkaido; my mother was rushing to get last minute souvenirs from LeTAO patisserie which is world-renowned for their premium, and prestigious cheese cakes.

Unfortunately, my mother was met by two male unashamed, Putonghua speaking sales staff.

They were responsible for giving out tasters to customers in the duty free departing hall at the LeTAO store opposite Gate 70.

My mother was by herself when she was met with remarks in Mandarin "她扮聽不到" when she was not even offered or asked to try the testers they were responsible for giving out.

This sadly has left an insulting and unsatisfactory retail experience, which is disappointing.

We've always had faith that Japan was at their highest-calibre as we have purchased several products both at the shopping street at Otaru, and the biggest Shopping Mall at Hokkaido's capital, Sapporo, Daimaru.

It is with great sadness to have to experience an immecable product become disfigured by sub-par hospitality that we must leave such...

Bad experience. I was asking the lady which one she gives me for trying. It should be the cheese cookies which taste savory and sweet. But she told me the one I try was milk cookies. I buy 5 boxes of milk cookies and they taste totally different. They are not the same cookies she gives me for trying. It is un-professional that they don’t know their product well. Finally I have 5 boxes of milk cookies which I don’t like, really...

Soooooo nice n goood 😋😋😋♥️it . Letao this 期間限定 hokkaido melon parfait. The ice cream was the hokkaido ice cream texture, creamy, although lack the after taste great milk smell. But, goood, and the overall combination with its cheesecake, melon cream, n cereal . Worth it. Must try if you pass by New...