A Fenestella — Restaurant in Karuizawa

I guess I came in expecting too much, but it was an overall poor experience.

There’s only a “course” menu (it’s just to overcharge for a pizza or pasta) which would have been barely acceptable at ¥2,000, but is ¥3,000. You get a burnt pizza with skimpy toppings, includes simple side salad & a drink. The taste is just average for Neapolitan pizza.

We also got the caprese salad for ¥2,800 which includes a medium-small burrata, probably 1.5-2 tomatoes, and 4 leaves of basil, plus dressing. The taste is good, but still overpriced.

We got panna cotta for dessert. It was like someone was shoving toffee and caramel into your mouth forcibly. And for some reason the panna cotta was almost hard??? I’ve never had that before. Probably better they renamed the dish.

To top it off, one of the waitresses was incredibly rude, like she has a problem with foreigners who don’t speak Japanese perfectly. I thought it was just me, but I overheard her conversations and watched her attitude with others and it seems she treats all the foreigners the same. She’s semi young as well so it’s surprising to see such racism.

My expectation was to be treated fairly and not be spoken to so rudely; to have food the quality matching the price, but it seems that too much for this restaurant.

One star for average, though burnt, pizza. One star for good tasting but skimpy and...

There is English under Japanese.

先輩のお店が行く用事があったのですが、流石に早すぎてお腹減ったので、ピザが美味しいと評判のコチラのお店に訪問してきました(°▽°) 緑に囲まれたとても素敵なお店です✨

外の駐車場は満杯で、お店に入ると店内1席だけ空いていているとのこと(・∀・) これはラッキーで入店しました‼️

店内ウッド調モダンな感じで、とってもオシャレでした(o^^o) 注文は、信州野菜のサラダ付きランチコース(¥3,000)で、ピザはトマトソースベースのマルゲリータにしました(°▽°) 飲み物はホットコーヒーを先にしました☆

まずは、信州野菜のサラダの到着✨ 野菜大きくて美味しいですね(((o(ﾟ▽ﾟ)o))) ドレッシングが、また絶妙なテイストで最高でしたね(๑◡◡

Nice Japanese Napoletana pizza. Light crust w/ crispy and tender soft chew. Recommend Margherita and Quattro Formaggi w/ honey. Taligata steak was great, back of leg cut from Shinzo. Also liked the tuna carpaccio w/ pesto, stewed beef tripe, Karuizawa cherry tomato burrata cheese caprese.

Heard weekends lunch there can be a wait but our group of 4 got lucky and seated right away. Reservations available but not sure if available for lunch. Lunch ordering was confusing initially since menu only listed pizzas under lunch set but was able to order two pies w/ à la carte items. Lunch selection is more limited it seems, Bismarck was...