Juntos Mexican Restaurant & Bar — Restaurant in Nozawaonsen

I like Mexican food and this restaurant has good reviews on Google so I went there. I was the 2nd customer there but soon other customers started to come in. While I was waiting for my main dish, the other customers started to get their appetizers before my main dish. Normally this wouldn't be a problem at a fully staffed restaurant, but this place only had one chef and one server. The chef also had to be the server because the server girl had a broken arm in a sling, so she could barely take orders on her non-dominant hand. I had to wait an extra 30 minutes after the other customers got their appetizers. From the time I ordered the food and it was on my table it took over an hour. The customers that came a few minutes after me still didn't get their food by the time I left. When I left the restaurant it had no more seats left. I estimate those guys who came afterwards wouldn't be able to eat for another two hours.

When it was time for the bill, it was more expensive than I thought. I asked why is the bill so much higher and I was told because the toppings for the burrito was extra. The server never mentioned the toppings were extra costs. If you go to Chipotle in the U.S., sour cream and salsa are pretty standard free toppings. I thought it was like was hamburger shop asking if you wanted the onions in your burger or not. The server should have been upfront about it after I closed my menu for something that is free at most restaurants.

As for the food, it was pretty good for Mexican food in Japan.

The service and food quality for the price was disappointing. You have been warned.

*edited because of the owner replied.

I posted this review in December 2020, immediately after I visited your restaurant, which is why I wrote a detailed review. Thank you for replying to explain the situation at your store. I didn't know the staffing situation at your restaurant since it was my first visit.

It is not my hobby to write bad reviews. My last 1 star review was over 2 years ago. I think most people write reviews if they received excellent or bad service. I unfortunately went on a day where you had staffing issues. If you were in my shoes and visited it for the first time and received the same overall service as I did, I think you would be highly critical too. I'm sorry I gave you a bad review. I wish I went on a different day so I didn't have to give you...

horrible for food unless you’ve had a few to drink - then you wouldn’t notice it. Tasteless, lacking variety and seriously the chef is supposed to know his stuff.

Taco Bell fans would love the tasteless food and those who hate choosing will love the fact the menu has no variety.

Great if you like to have quite a few drinks before ordering because then you wouldn’t notice the taste.

It’s a bar and unfortunately my husband booked for us to go here with our 13 year old. There were no other families there because everyone was getting drunk. Dumb on my husband’s part for choosing a place like this for a meal. Great of you want to have a few drinks. But not for food.

Even the food I ordered didn’t come out right. They forgot half the things.

The atmosphere is perfect if you want loud music and adults talking loudly after having quite a few drinks.

It’s not for families and most certainly not for people who love great food.

It’s all about the alcohol here. So if you love drinking lots then I highly recommend this place. It’s perfect if you’re...

Very Poor. When even the Tacos are stale you know it's not good.

It's pretty expensive, but then you have the "add-ons". Starters, (Nachos) come very basic. To get any taste you have to buy the sour cream, chicken etc. Adds up a very expensive starter....

Tacos sound really interesting on the menu, pulled porrk, pineapple chipottle etc ... but what turns up is tasteless. I had 2 tacos, pulled pork and chicken. Both were of a runny consistency, half full of lettuce and on a stale taco, which dissolved into a soggy inedible mess.

Again, you can add extras at a price. My daughter had a burrito, but even with some extras, described it as bland. From this experience if you want any taste at all with your meal you'll have to, but it will work out very pricey.

The serving staff are warm and friendly, but this is the only positive in a very poor...