Matsuo Jingisukan — Restaurant in Sapporo

Waiter sat us down, turned the fire to medium, and left. In Japan you don’t question the chef, so we thought that’s how it’s done so we start grilling. The sugar from the marinade started turning into charcoal within a minute, we half of our order were bitter and near inedible.

We asked the waiter to change the grill. I looked around and noticed 1. Everyone’s grill was on low heat 2. The waiters were helping every other table cook their food. Once we turned the flame down as low as it can go we were able to finish the second half of our order without them burning.

Look, if it’s supposed to be cooked on low heat, tell us, don’t just turn ours too hot and leave. In Japanese restaurants messing with the food is not encouraged, so of course two geijins are going to not know what to do. And after you noticed the first grill charred to the face of hell, maybe let us know as you bring over the new grill?

The meat when properly cooked tastes like Korean BBQ with too much ginger. Just skip this from your list, go find a sushi place with 4.0+ stars, and enjoy a 10X better meal for...

Saw the review about a guy having his grill burnt ... didn't expect to experience the same lol. I was seated at the side where the controls were entirely out of my view and reach (didn't even know where it was), so I figured someone would assist with controlling the temperature, but ended up having to flag someone down frantically to do so.

That aside, service at the beginning was good, and the lamb tasted alright ... at the start. Wish I had a better experience with this being the only jingisukan meal I could fit in my trip. Kinda wished I had went to an independent spot as...

Good Genghis Khan restaurant with well marinated lamb and other assortments of sides. Ordering is done via a tablet that supports multiple languages and there are helpful guides on how to cook and enjoy the meal. Overall, we had a good time enjoying a Hokkaido specialty. For newcomers, the set menus are a good idea as they have a balance of protein, vegetables and udon at the end to finish. Don't be afraid to use the Service section of the menu/tablet to top up on simmer sauce and for amenities like...