Ootoya — Restaurant in Tokyo

There are very few vegetarian options here, even the staff was unsure if they had veggie options upon my arrival. They just aggressively handed me an English menu and basically said to figure it out on my own. Not very accommodating but it was nighttime and I had a very long day of travel and was just desperate to eat something. The staff here should be re-trained in customer service or should not be in the hospitality industry. The food was just ok, probably even less than ok. Even after feeling famished, this did not help satisfy me and I ended up going to a konbini afterwards. If you are vegetarian, I implore you to do your research instead of hopefully stumbling on a place that may accommodate your dietary...

残念ながら、落ち着いて食事が出来るレストランでは完全になくなってしまいました。 スタッフは一様に丁寧な接客対応を心掛けるように奮闘していると見受けられますが、深刻な人手不足で、注文システムなど効率化を図っているにもかかわらず常にてんてこ舞いで、注文してから料理の給仕まで非常に時間を要するようになってしまいました。昼食時間帯・夕食時間帯は常に長蛇の列が出来、入店してから席に通されるまでも30分以上も時間を要することもあり、人に依っては利用すること自体申し訳ない、と感じるかもしれません。 このような状態であるため、稀にではありますが給仕ミスも発生しているのを見かけます。テーブル上に常設されている調味料がきれているまま放置されているのはほぼ常時です。 充分なスタッフの確保（スタッフの待遇改善含む）、スタッフの接客にも余裕が見られる、といった様子が見られない限り、このレストランの利用は止めた方がいいでしょう。

Unfortunately, this place can no longer be considered a restaurant where you can enjoy a calm and relaxed meal. The staff clearly strive to provide polite and attentive service, but due to a severe labor shortage they are constantly overwhelmed. Even though efficiency measures such as an ordering system have been introduced, the waiting time from placing an order to receiving the dish has become very long. During both lunch and dinner hours, there are always long lines at the entrance, and it can sometimes take more than 30 minutes just to be shown to a table. Some visitors may even feel guilty about dining here at all, knowing how overworked the staff are. Because of this situation, service mistakes do occasionally occur, and it's almost routine to find table seasonings empty and left unattended. Unless the restaurant can secure enough staff, improve their working conditions, and allow them the time to provide proper service, it's better to avoid...

I think it was awesome. Sure! Here’s a 359-character review for Ootoya (Kraft style – thoughtful and concise):

⸻

Ootoya offers an authentic Japanese dining experience with balanced, home-style meals. The grilled fish teishoku and vegetable dishes are clean, nourishing, and flavorful. Great for those seeking comfort food with healthy portions. Atmosphere is calm, service efficient, and quality consistent. A reliable stop for...