Starbucks Coffee - Hiro-o

The coffee was what I would expect from a Starbucks location. The thing that annoyed me was the staff’s attitude. Whenever I have gone to a Japanese Starbucks, I have had nothing but positive experiences. I typically buy a lot of merchandise. This was no exception. Last week, I bought nearly ¥9800 worth of products, including the fall Japanese tumbler. I was not given a drink voucher, so I inquired about it. They were very resistant and basically said it’s not possible, since it’s labeled as a bottle. I can read enough Japanese to see that it does say that. However, on the side of the box description it clearly states tumbler. That was their reason for refusing to give me a drink voucher. Maybe they honestly believed that, but it came off as very very stingy. This is more about principle than anything. As an extremely loyal Starbucks customer, this really rubbed me the wrong way. I went to another Starbucks in Odaiba and bought a grande cold cup which was worth only half of what I paid for the insulated tumbler. They gave me a drink voucher with no attitude or issue. If Japan did not do drink vouchers, that would be fine. It’s just a nice perk. But, since it’s offered, I do expect to receive one for a qualifying product and not to be made to feel as if I am making an unreasonable request. They might need clearer training on what those products are.

*photos added to show where it says bottle in Japanese and a section underlined to show tumbler in English. I am emphasizing this, because that was their justification for denying the drink voucher. They were very stuck on verbage.