I rarely critique a business in public, but I really feel.the need to do so on this occasion. The positives are the food. Very well cooked and very very tasty. The location too is fantastic. No quibbles so far..The prices are reasonable by Jersey standards as well.
The negatives. My partner and I ordered the same thing and clearly said that we wanted two portions. We also asked for cutlery for 5 people ( us and 3 children) however one adult portion never arrived. We did receive the second portion after we made this error known to the counter staff. This wasn't terrible but it was avoidable. The worst aspect of the visit and the reason I will never eat here again was the treatment by those in charge to one of the waiting staff. Because the seating areas are in the path of the tide, it's necessary to move furniture further up the shoreline. One of the staff members was doing this alone (bearing in mind these are heavy wooden tables) and was verbally chastised publicly on more than one occasion by more senior staff in front of customers. Why they needed to humiliate this young man in public baffled me and showed extremely poor management skills. Not alone was the young man being left at risk of injury by having to move large tables alone, he was treated like dirt on their shoes publicly. We live in the 21st century. This conduct is not acceptable anywhere. So I will never eat here again. And this has spoiled what has so far been a fantastic first trip to Jersey for my...
Read moreI went here after reading quite good reviews here. However, only very few inside places to sit and no benches out due to the weather. That is understandable but they could consider wind breaks or additional seating in a more sheltered area for when it is windy. I ordered food to eat in and was provided with metal cutlery so they definitely knew I was going to be eating in. Food took ages to arrive, I had to ask about it as could hear the order being called out several times by the kitchen to front of house staff but not picked up. It then came out as a takeaway in boxes and a paper bag with no explanation as to why it was served as a takeaway and not to dine in. I sat and ate it there anyway. Food was ok but I am not worth the wait, cramped seating and service that didn't make sense. One good thing is you can take your own alcoholic drinks and consume them with your meal. I would recommend going when the weather is better and ensure that they definitely understand whether or not you are dining in and ask them how long roughly it will be as communication seems to...
Read moreTerrible. Ordered food 2 hrs ago. Then couldn't get through on phone - line was busy/disconnected. Tried 8x. Food was just delivered 2.5 hrs after they emailed it was on the way - we already ordered dinner so now have a full bag of food at a hotel with no fridge. They said when it gets too busy, they cut off the phone intentionally (?!). They refuse to give a refund saying "only the boss can" but the boss doesn't come in to any location so we can't speak in person. They also said I have to return the food bc no driver around but the restaurant is closed now (even though we spoke 5 min ago). Stay away - what an absolute con job and I've lived in NY and London for 15 years and seen/heard it all. EDIT UPDATE: the restaurant did refund us so have to credit them for that. Seems like they need to provide the restaurant manager with some training/more options in case of customer...
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