I have come here 10 plus times and it was one of my favourite restaurants , until I came here tonight and there was a cockroach in my food. The manager came and told us pest control comes once a week and ‘they’re on it’ (confirming there is a cockroach issue in their kitchen). She kept trying to offer us more food (hopefully so that we would have to pay) however no one wanted to eat there anymore after 1. seeing a cockroach in my food and 2. it being confirmed they have cockroach problems. Everyone around us was horrified and disturbed and got up and left. Normally I wouldn’t go to google for this but it’s the fact the staff was SO rude about it. The manager told us we ‘announced it’ to the entire resturant. No, we were reacting to the disgusting situation. Also, even if we did announce it, everyone deserves to know they’re eating food with potential cockroaches in it. Rodeo (said as Rodale or something) was extremely rude and innapropriate the whole night as he kept making disgusted looks at my table, so I called him out on it and obviously he ran to the back. You guys put cockroaches in MY food. and you’re the mad ones? It took 35 minutes to order our food, and 2 hours for it to come and to finalize it, a cockroach crawling around the vegetables of my food. Although, the ginger bar manager was the only respectable person there with common customer services skills.

UPDATE

They ended up reaching out and offering us a 300 gift card and assured the issue was resolved. We went and Johnny Farinas exceeded my expectations during my recent visit. The service was incredibly fast and efficient, and the food was absolutely delicious. The highlight of my experience was the exceptional service provided by Noah, who was not only kind and sweet but also made my dining experience truly memorable. I highly recommend Johnny Farinas for a fantastic dining experience.