Find a different Coney Island with better customer service. They don’t care about their customers, only care about the money. I’ll be reporting them to the better business bureau for theft if I don’t receive my refund within the week.

Put an order in, they forgot the entree. When I called to get my food she said she didn’t charge me for it (but they got all my side items? Ok..) so in order to get my chicken she wanted to charge me again. So you’re telling me I just paid $12 plus $2 tip for a carry out order of a small cup of soup and a side salad? As politely as I could manage I told her that’s not right. Then this lady is really trying to argue with me after HER mistake? Tells me she has to call the owner to see what he says about it.

At this point I just asked for a full refund, to which she said she had to call the owner for as well. What a joke! Give me my food or my refund for your own mistake! Now here I am 2 hours later, still dont have my food, no refund, and no call back!! Am I being unreasonable here?

Move that lady to the kitchen or fire her. She has no business talking to customers and treating them this way. And I’ve been a manager in customer service for over 12 years. You don’t give attitude to your customers especially after your own mistake.