Špunka — Restaurant in Vilnius

I was here with my family on monday’s evening (08.01.2024), we wanted to order some drinks. We are from Poland so we talked to each other in polish of course, the barkeeper didn’t like that probably because he thought that it was russian (what doesn’t matter anyway). We tried to order our drinks in another languages, show with our hands what we wanted to say, but the service was not interested and answered in lithuanian. Barkeeper was drunk and angry, started to shout to us something about Ukraine and did not sell us anything. I use to visit this place regularly since two years and I used to be content always, I’m really disappointed because we did not receive anything only because I talked with my family in polish, maybe we should call the police in this case? I’ve never seen something like that in modern european country like Lithuania. We were really polite and the barkeeper treated us really rude and bad because of our nationality. On the weekend you can meet here really nice service and drink a good beer, but if you have a bad luck, you can be treated like as happened to us. Be careful and don’t let to...

Disappointing experience. I visited this well-known multitap expecting good beer and decent service. Instead, I was completely ignored by the staff, who were conducting some sort of training session (I guess) right at the bar. No greeting, no explanation, no sign that they even noticed customers were waiting. I asked if I could interrupt, and they seemed confused. Only after I explicitly asked if we could order beer did someone respond – with a disinterested “just a moment” – and then continued chatting with themselves as if we weren’t even there. I completely understand that staff training is necessary, but it should never come at the expense of basic hospitality. I'm not a demanding person, a short, friendly explanation would have been enough. Instead, it felt like customers were a nuisance. Good beer doesn't excuse...

UNACCEPTABLE! After so many years of living and traveling in many countries and cultures around the world, this was the first time in my life I was refused being served and was asked to leave the venue unless I repeat a phrase from Ukrainian national anthem with the bartender after she heard me talking in Russian with my friend. This wouldn’t be a big deal (especially given how truly unsupportive of the situation we are) but for some reason it felt so derogative. After so many peaceful and tolerant attempts to explain that we totally understand their feelings, share their resentment, and condemn this aggression, for some unexplainable reason we were still called “unsuitable for the venue” and were asked to leave, and of course we did. Such behavior in otherwise welcoming city of Vilnius was extremely upsetting...