Domino's Ampang — Restaurant in Ampang Jaya Municipal Council

I came to buy the combo set and as I went to counter, the staff asked me to wait for a while because they were making the pizzas. I understood that maybe they were busy and I gave them some time. After waiting, one of the staff’s attitude was very unprofessional . As an example, when it was time to pay he just asked for the money using his hand, like he would ask money from a friend, which is very rude. After the payment, I waited for 30+ minutes for my order. I watched people who came after me get their orders first. I was very puzzled and after my partner had asked them about my order, they were not done with it as they just began to pack my order. I was very unsatisfied with the service but I just headed home as it was getting late.

The best part about this is when I arrived home and gave the pizzas to my family, I got the wrong order. I specifically told the cashier I wanted the two pizzas to be beef pepperoni and BBQ chicken and both pizzas to be thin crusted. I received two boxes of beef pepperoni, not thin crusted, with limited amount of pepperonis on the pizzas. To give you a visual of this, one slice had only one piece of pepperoni. It was diabolical. I felt so angry but my family was hungry so they were left with no choice to just eat the pizzas. This branch is very bad and I would suggest the manager take action on your staffs. We are not receiving the pizzas for free, we are...

Gave me the wrong order and deliberately mislead me about it. The staff is quite undriendly, they don't smile at all. They also seem unprofessional and liked chatting with each other rather than dealing with customers. You have to give your name and contact number just to make an in store order which is just crazy. I lied and gave them a made up name and number.

Now about that order. I ordered instore the Cheesy Four. The cashier confirmed with me and asked me if what i wanted was the fabulous four. I couldnt understand clearly what she said but it wasn't the word cheesy. So I asked her what she said. She pointed behind her and asked if I wanted that one, the poster of the cheesy four. I confirmed that's what I wanted, the Cheesy Four. When I opened the order, it wasn't what i expected. It was not the cheesy four product, and probably was the fabulous four. She knew I wanted the cheesy four, she pointed at the poster. I confirmed by pointing at the poster and saying CHEESY FOUR.

So yeah, this store can make you feel mislead and cheated on. And you get all that...

Don’t even deserve 1 star.

Ordered some food on 12/7/2025. The rider sent the wrong order, swapped it with the other person. I called the rider, and he didn’t pick up the call. Understandable, maybe he’s driving.

Then I called the branch. Someone picked up, but he stayed silent, maybe just to see if we were willing to wait. I paid for delivery, and I paid for my food, I was willing to wait even for hours. After few minutes, someone said on the phone, “kami dah check”. And then silence. NO OTHER RESPONSES. He just said we’ve checked. SO WHAT ABOUT MY FOOD ?? I responded, “if dah check kenapa boleh silap”. He repeated the same thing, “kami dah check”. The WORST customer service ever. No resolution was offered, NOTHING. The he ended the call abruptly.

The driver finally called and promised to resend us the food. They promised fast delivery, but the moment the delivery driver arrived back, the food was stone cold.

WORST customer service, IRRESPONSIBLE. Not even a voucher for the cold food. Dominos, I hope you experience Dominos effect on this...