Pizza Hut — Restaurant in Ampang Jaya Municipal Council

Had dinner with my family last night. The combo price was reasonable and the service was okay, not the best but okay. Food was serve accordingly but I just wanna highlight on the mushroom soup. We get it, no more mushroom soup refill like the old times, but did the mushroom soup suppose to be cold? Its literally no heat, not even warm. We don’t even have to wait for the mushroom soup to cool down like the old times, is that how it supposed to be now? We ordered 3 regular pizza Hawaiian Chicken, Super Supreme and Beef Pepperoni, all was served hot and nice but the pepperoni pizza taste a bit different, maybe you guys can check on that. Other than food, we choose to sit next to the stairs and there’s water under our seats. I dont know where it came from. Despite everything, pizza hut doesn’t feel homey like the old times tho. The surrounding just doesn’t feel welcoming. It is disappointing to see how a Pizza Hut could turn into something like this since it was our family’s favourite pizza place. Hope you guys could...

Bad experience. By right, even a star should not be given at all. Service poor. Stated delivery by 7:20pm, after an hour called to complaint, details given, no respond received. Two hours later, called again to make a second complaint, still no feedback from store. 3rd time called 1800 number, that is 3 hours later, then the store called to inform and asked to wait again for another 25 minutes before they can deliver the order. But, after that third complain, and a call from the store, soon after they updated the website as order completed, even when the order is not even ready to be delivered, as I called again to ask why the system stated completed and I have not receive the order. Very frustrating as my daughter already fall asleep waiting for the pizza. 10 minutes to 10pm, nothing has yet to arrive. All and all, this is the worse experience as we have to wait 3 hours before we can eat what it suppose to be...

My friend ordered spaghetti with chicken meatballs but they brought us beef meatballs; they took back the dish and about 10 minutes later they brought us our order with three miserable and dry chicken meatballs, and the pasta was already cold (which indicated that they didn't cook another pasta but just fried 3 meatballs and switched the beef out). We also ordered carbonara pasta, which is undeniably one of the worst I've had. The pasta noodles had this synthetic flavour, the ham was very salty, and the mushrooms seemed far from fresh, and had a hair at the bottom of my dish (basically this whole dish tasted cheap). The drinks that came with the meal tasted like diluted carton tea. However I must note that there are a few dedicated workers who cared about...