The Coffee Bean & Tea Leaf Melawati Mall — Restaurant in Ampang Jaya Municipal Council

Dear CBTL Team,

I have been a regular customer of CBTL since 2022, and my experience has always been fantastic. CBTL is my first choice wherever I go.

I visited the Melawati café location twice and would like to share my experiences:

First Visit – 11th January 2025 I ordered a hot latte, and once my order was ready, I picked up my drink. However, it was too hot to hold, so I asked for a cup sleeve. The staff informed me that they didn’t have any, and instead, a staff member double-cupped my drink.

On my way to the car, I still couldn’t drink it because it was too hot. When I arrived home and poured the latte into a different cup, I noticed that the original cup had become very limp, likely due to the excessive heat. The latte had also spilled, and the taste was very light, almost watery.

Second Visit – 8th March 2025 I purchased a bottled café latte. Around 10 PM, I tried drinking it, but the taste was unpleasantly bitter. I had requested it without sugar, but usually, even without sugar, the taste is still good. However, the one I received last night was not.

I’m not sure what went wrong, but I hope the Melawati branch can improve its...

Redeemed ice americano @ 8:56pm (15/3/25), the cashier girl (pakai tudung) asked for my name, and tk bagi receipt. I assume bcs redeemed thru points via apps? Arrived 20 mins after that, waited in front of the waiting area. Another free hair girl saw me and said “nama?” So i told her my name, and she asked me “air apa?” When i told her ice americano, the one that was in front of her, with her “ketat face” boleh tgk receipt? I told her tak ada, redeem pakai apps. Again with her not-so-friendly face “tgk apps” ?? Cakap elok2 tak boleh ke? Memang kena buat muka sebek sambil tanya? How rude of you. Until your colleague (the one that took my order, saw me and said “single shot tu dia punya) then only u diam . Been there so many times, and the same person mmg tak reti nak cakap thank you , muka ketat .The moment u kerja in fnb especially SERVICE , kalau nak buat muka sebek dengan customer, tak payah nak kerja in this kind of line, orang lain kerja b2b & split shift , graveyard shift pun still can maintain excellent service. If you asked politely, i dont mind showing the redeemed transaction, but bcs your attitude sucks, i...

Again? Its no for me..just went there 29th feb,get receipt 6.54pm..ordered aglio olio and spageti bolognese for buka puasa..already ask the man at counter..how fast can get the meal..he ask 8 minute..1st of all i get my meal around 7.30..that after my self go and check after no one inform anything..but the front staff very nice and polite..and check for me..after get my meal,we going home for iftar with mom..how disspointed we are after waiting 1/2 an hour and late for iftar..we get very² bad food..no taste at all..rm33.48 cents for nothing..sorry coffee bean..i'm the member of coffee bean..but this very...