Sunshine Bay Seafood — Restaurant in George Town

This is my first time leaving a negative review, and sadly, it's used to be one of my favourites.

It was dinner time, and we were the only customers in the restaurant. Yet, we waited 15 minutes with no service at all. We ordered 6 dishes, but only 4 were served, and they came out one by one over the course of an hour – fish, chicken, tofu, and vegetables. The boss later told us he couldn't make the other 2 dishes.

To make things worse, it felt like he only chose to cook the more expensive dishes first, and completely ignored the rest. When the bill came to RM385, we were shocked. It felt like he didn't care – just served the high-priced items and skipped the rest. Same things happened to my next table .

The food quality was terrible. The chicken was still raw and bloody, which is unacceptable and unsafe.

Worse still, the owner was shouting at and even hitting his staff and purposely burn the foreigner in front of us. Only two employees were running the whole place, clearly under pressure and stress.

Sunshine Bay is no longer what it used to be. What was once a favourite is now a place I will never return to. Don’t waste your time...

My brother found this place while searching for a seafood restaurant that would be opened at noon. We travelled quite a way off because we were staying in Georgetown. The owner cum chef was a really chatty, talkative guy who continually boasted about his fresh ingredients, great cooking methods and honest pricing. Upon his recommendation we ordered An appetizer. Crab meat+egg omelette, shrimp meat cooked to be placed on a lettuce leaf, dabbled with a spoonful of sambal shrimp, wrapped and eaten with gusto. The next dish was noodles with crab For veggies, we ordered bitter gourd fried with egg Main dish is barbecued flower crabs. While the service and banter with the chef was interesting and informative, we couldn't help feeling amused that the owner/chef was trying hard to sell his offerings and cooking talents to us, encouraging us to order more food from him. The food was ok, nothing great but one thing we were very pleased about his ingredients was that his crabs were very FRESH. The total bill came up to about rm270++. We enjoyed the meal but would not return because there are SO MANY other restaurants to...

1st impression fail, customer service dont know how to handel, rejection, arrive the restaurant around 9.10pm, 1st sevice lady(old) assigned us outdoor sits, then come middle age service lady told us that only one cook, and waiting time would take long time, we told her we dont mind waiting as going to other place will take time and might cloae by the time we arrive, sited waithing but no one served so we go to counter, the same middle age lady told us the same thing again saying the we will need wait long time as thers 2table still waiting for their foood to bee cook (by this time i know she hinting us that they are unable to serve us and want us to leave but i dont care as i wan the person to tell the truth instead of hinting) repeat i dont mind the wait. Finaly she come to our table and repeat the same excuse, by this time we just got up and walk away. She should have rejected us nicely if she cant coop...