ZUS Coffee - Jalan Kebun Teh, Johor — Restaurant in Johor

Very disappointing experience at ZUS Kebun Teh. One of the staff gave a rude, unpleasant look just because my friend and I were laughing while chatting. Totally unprofessional behavior.

I also accidentally left my ZUS Anxiety Buddy charm at the outlet. When I returned to get it, the staff claimed they found nothing during cleaning. But I clearly remember placing it inside the box. After I insisted, one of them asked me to wait. Then suddenly, she came back with just the charm, no box. And said she found it on a staff’s table, and maybe someone kept it. That explanation felt dishonest. If someone had truly intended to keep it safe, the box would have been returned too. It seemed like they were trying to cover something up.

The dishonesty was obvious, and the way they handled it was unacceptable. This experience has made me lose trust in this outlet. Totally disappointing and...

I usually enjoy my visits to ZUS Coffee, but unfortunately, my recent experience at this branch was disappointing due to the attitude of a staff member named Iqah. Even though she was wearing a mask, her body language and tone clearly showed that she was unhappy and uninterested in serving customers. It felt unwelcoming and made the experience uncomfortable. If someone dislikes their job that much, perhaps it’s time for management to reconsider their role in customer service.

On a more positive note, I’d like to highlight Ahad (as per his name tag). Despite the store being busy, he handled everything with professionalism and a smile. His efficiency and positive attitude really stood out and helped balance the experience. ZUS would do well with more staff like him who genuinely care about...

Order 7 cups through apps (pickup) and surprisingly my order siap cepat and get to pickup terus and ordered another one cup through the app again but since there's a lot waiting so i had to wait abit but not very long like 10 minutes only. Usually ordered my tomyum karipap and matcha latte + strawberry drizzle here and they never disappoint me unlike their Southkey branch.

Comments abt delay are probably stemmed from impatience as there are not many staff available there and they have been working all day long. Have some respect to the people who made your coffee for your daily caffeine...