Ben's Bake Shop Publika — Restaurant in Kuala Lumpur

My first time went to this outlet, so dissapointed on how we were served by your cashier. Bad attitude! Kerek! As a coffee lover, of course I already knew Flat White usually served hot, but I only asked him if he could make it cold as there was option in the menu board (*make it cold).

But the way he explained and said no, in cocky manner, my god..so annoying! Plus, he told me that my order of Iced Flat White from other cafe was wrong, that's Latte Ice not Flat White. Ergh, I knew how to differentiate those two la. It wasn't my first time ordering Flat White.

Instead of explaining properly, he chose to bertekak dengan customer. This shouldn't happened and I would be good if he just said; they only served hot Flat White. Settle. Ni mempertikaikan apa yg I dah beli from other cafe dengan muka berlagak.

Terus turn off, tak jadi order, so my sister and I went to other cafe (Coffee Stains) kt bawah & we ordered Iced Flat White like no problem. Gladly to say, the cashier was so friendly with us too.

To DANIEL, you should learn to listen to customer's orders instead of being...

Lovely little patisserie inside of Ben’s Independent Grocer or BIG. The cakes are pricey but excellent and the bagels are value for money. Croissants are heavenly as well. Pick the pastry and you’ll be happy.ordered the Nasi Lemak Family Meal & their Halloween cupcakes..the nasi lemak was very satisfactory and as for the cupcakes 2 of it was smudged..I told them and they immediately sent me a new set. my kids who were upset with the design was very happy to get a new batch. thank you very much ben's bake shop. all the best. wil definitely...

I was horrified and disappointed by the cleanliness of Ben's bake shop at Publika when I saw a cockroach on top of a tray of pastries. I have been here before and when I informed the lady selling the pastries, she cleared the tray without saying anything. What's happening to regular checks and ensuring proper pest control measures are properly done? Honestly, I lost my appetite and am disgusted by the worker's cleanliness and demeanour! Time...