DE Frame F&B@Teo Chew Delicacies — Restaurant in Kuala Lumpur

Had an extremely unpleasant experience this morning — completely ruined my weekend mood. A teenage girl was at the counter, and honestly, she single-handedly destroyed what should’ve been a simple visit.

Her tone was rude, her speech was unclear and mumbled — I could barely understand a single word she said. On top of that, she had a couldn’t-care-less attitude, full of impatience and completely disrespectful.

She even miscalculated a RM25 order to over RM32. She was slamming the calculator like she was proving something, yet still got the numbers wrong. When I showed visible frustration, instead of correcting herself, she doubled down with an even worse tone and gave me attitude. I was this close to losing my temper right there.

Thankfully, an aunty came out afterward — she finally got the price right and handed me the correct items. No matter how popular or busy your business is, treating customers like a nuisance is plain unacceptable. That girl's behavior screamed poor manners and zero professionalism.

Just based on this alone, I have no intention of returning. If it weren’t for the aunty stepping in with some basic competence and respect, I would’ve walked away...

Used to buy from their original location but first time here. Not difficult to find with the Google GPS. It was already 5pm but since I was on the way fr pandan indah, I decided to try my luck. Service was fast and served within minutes. The chives dumpling were sold out but I managed to get the yam, pumpkin and turnips ones. It had bits of dried prawns in the fillings. My favourite is still the yam. Overall the dumplings were a bit on the sweetish side. Also tried a packet of 3 types of banana leaf wrapped local kuih...pulut udang, pulut inti and kuih koci. All were not bad but finished in 2 mouthfuls...mini sizes especially the kuih koci. I was expecting a triangle shape as per the wrapping but it was just a rounded ball. It is a nice convenient place to get your tea time...

I am truly dissapointed and was totally let down by their extremely selfish nature. Business is challenging. And that is why I wanted to support small business. Gave small order, cannot fulfil, don't update. Call don't answer. Later at night only call say don't have 1 item, so changed. Come delivery day, 5 min before the timing I needed it, I called and he said that 1 item NOT READY YET!!! Told him why not call, then I do need that 1 item. Then promised will arrive in 30min. 1 hour later, I am still waiting. My meeting had nothing for their tea break. In times of challenge, commitment and communication are more critical. They just lost a very regular...