McDonald’s Petron North Kiara DT — Restaurant in Kuala Lumpur

Been coming to the branch every now and then since they first opened. Despite their multiple and frequent shortcomings since then, including once having to wait over an hour for my order, I’ve always exhibited tolerance and patience.

Until today.

I came at about 3:15am and the kiosks were down. I approached the counter to place an order and the staff said he will take my order. He then said he was unable to do so due to system refresh. It took about 10 mins before the system got back up.

I ordered my chocolate Oreo McFlurry and it was served frozen hard, and without the chocolate sauce. It had been dispensed at least 1-2hrs prior, and was placed in the freezer. Who eats McFlurry frozen hard?

I raised the issue with the staff and they didn’t seem to see a problem with it. I asked if they could make it fresh - one staff said can, the other said can’t. He tried and served me one that was entirely liquid.

If your machine is down for cleaning or still churning the ice cream, then don’t make it available on your menu. I left after wasting a good 30 mins. Zero service recovery on the staff’s end.

Even after reaching home 10 mins later, the menu was still reflecting McFlurry related items still being...

Very upsetting experience at the McDonald’s drive-thru today. We were told by the staff to wait at the side while our order was being prepared, which is standard practice. While waiting, a motorcyclist aggressively approached us, shouted rudely, and used abusive language—claiming we were parking there.

We explained that we were instructed by McD staff to wait and that the side parking was full, but he continued yelling despite our calm response. It was an unnecessary and unpleasant encounter.

McDonald’s should take better control over the waiting area to avoid situations like this. No customer should be verbally harassed while simply following staff instructions. Food was okay, but the experience left a...

I am sorry to say this would be the worst McDonald's I have ever been. I have place my second order just 2 cups of coke and they took more than 30min which I can't wait it any longer and I confronted them. Not that's all, the coke in my both cup I order also not in full cup. I do not confront them on this matter as I see it useless. This is due to my 1st order with coke with same state not in full cup drink. Prior my waiting to confront them about my order 2 cups of coke, I saw alot customer are waiting and complaining on where is their order food. They seem short of man power as they may under estimate the crowd in Segambut or lack of team work. All the...