Subway • Sri Petaling — Restaurant in Kuala Lumpur

My wife ordered roasted chicken sub on 02/09/2020 08:35:43.

The meat was still partly frozen cold, and cheese was partially melted. I requested replacement, however, Adi/Arid, the staff, was very rude and seems does not believe my complaint. I insisted him to touch the patty if is it still cold or hot. Reluctantly, he proceeds only to replace it with new hot patty on original bread which was in contact with cold patty. This is against standard food handling and hygiene.

When I asked for whole new replacement, he said I need to pay for the new one. I PAID for the new sandwich as it not expensive item but it’s matter of principle and reflecting poor handling of my food as well as staff training of an established food chain. My new receipt no is 1/A-60482-215632 on 02/09/2020 08:49:03.

Seriously, this branch and Subway management need to ensure all staff are trained to have basic knowledge on food hygiene and handling.

On the positive side, Mr Ammar, the manager who was not in shop at the moment, was very helpful and promised to look...

The staff varies, one of them being notorious out of the staff stationed in this chain. At certain occasions, it's the staff that's the norm from previous years that gives the decent customer service it does.

I've only seen them at night so far, maybe it was a coincidence that I kept being served by the not so favourable staff member of this year that has shown up in the reviews. For that, I'm annoyed that they're doing the job with a depressive, annoyed attitude that I'll have to deal with whenever I'm entering this chain for a sandwich unless it's the staff that isn't mentioned from the reviews.

The bread's been fine and the meats were decent enough and no encounters with bizarrely spoiled foods yet or inconsistency.

They don't take...

VERY RUDE STAFF face black until I feel like he don’t want me to order 😅Visited this Subway and was shocked by how rude the staff were. The worker had absolutely no manners — rolled their eyes, acted annoyed when I asked to add more tomatoes and he say takboleh 😅😅, and give me not even a full scoop of chicken and seafood sensation ,slammed ingredients around like they didn’t want to be there. No greeting, no thank you, just pure attitude. Customer service was completely lacking. If this is how they treat paying customers, I won’t be coming back. Avoid this place if you want basic respect. Manager pease...