I have been coming to Texas Chicken Kepong for the past 4 years and this is my worst experience so far. When we walked in , we were immediately told that there was no more chicken, only wraps and burgers.
The server was the rudest person I have ever met and I can see from our interaction that she was not interested in doing her job. When pressed further she told me that the branch had run out of chicken, which in my mind is ridiculous.
8.00pm on a Sunday evening, she got the gall to tell me there was no more chicken and that the stock had run out. When i moved to take a picture of the outlet, the server rudely told me I need her permission and photos are not allowed.
I want to make a formal complaint to their HQ and will use the picture as reference and proof .
My wife and I have been a loyal customer at this outlet for many years, I am sad to see Texas Chicken is going down the toilet in terms of service and cleanliness. The Kepong outlet looks like a dump in serious need of...
Read moreI am writing this review because I think the Texas Chicken HQ or the management of this branch should put in effort to ensure the hygiene and cleanliness of this restaurant is properly maintained for the comfort of dining in the restaurant.
It was not a busy night as you seen in the photos, mostly empty, only 3 tables were occupied. I noticed most of the tables were not cleaned, traces of oily stains and crumbs can be seen on the surface of the tables. The washroom and basin area are dirty and filthy. I really lost my appetite after I...
Read moreFinding a parking space for your vehicle is a headache as virtually all parking lots are snapped up by other vehicle owners. Also, this Texas Chicken outlet in Kepong says they accept card payments, be it debit or credit cards, but when I was about to pay my ordered food, I was told they didn't accept any card payment at all, except cash. Cash payment is scary particularly in this covid-19 pandemic outbreak moments as you never know the cash note for change has been touched by infected...
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