ZUS Coffee - Residensi Majestic Maxim — Restaurant in Kuala Lumpur

What is wrong with this staff?? I said “less ice,” and when he asked “less sweet or regular sweet,” I didn’t catch it and repeated “less ice.” The next second, his tone completely changed — rude, loud, and obviously annoyed: “LESS SWEET OR REGULAR SWEET??” Excuse me?? Hello?? Are you having a bad day or what?

There were still 40 minutes before closing. Why are you acting like customers are bothering you? After I placed my order, he threw out a cold and impatient “Anything else?” with a face like I just wasted his time. Seriously??

ZUS Coffee, if this is the kind of service you allow, you seriously need to retrain your staff. Customers don’t come here to get attitude — we pay for your drinks, not your bad mood. Your beverage...

Disappointed with the Service

This evening at 7 PM, I chose Tumble Pickup at Zus Coffee. I understand that the staff were busy, but the female staff member’s attitude was unacceptable. She gave me a sour face and completely ignored me. I stood there for a long time, and even when she glanced at me, she didn’t acknowledge me at all. It was really awkward, and I had to go find a male staff member for help instead. Is this the service attitude that Zus Coffee stands for? I hope the management takes this seriously and ensures that customers are treated with...

Two times already. Why dont u double check ur food list when u do opening? Ordered grab 1 food & 1 beverage for bfast, the food is out of stock and u just simply remove my item and proceed. What’s the point of just sending me 1 beverage? And i have to spend another delivery fee for ordering food again. Just cancel and I can reorder or order from another branch. Even Starbucks can call customers to check whether to proceed or cancel order if something is unavailable. Terrible zeus, thank you for making a...