McDonald's Jalan Tun Perak DT — Restaurant in Malacca

Subject: Positive Feedback on Excellent Customer Service

Dear McDonald’s Management,

I would like to take a moment to share my appreciation for the outstanding service I recently received at your [McDonald’s Jalan Tun Perak DT].

During my visit, I was assisted by a staff member who treated me with the utmost respect and professionalism. He greeted me politely, carefully confirmed my order, and ensured that everything was accurate before handing it over. His courteous manner and attention to detail made me feel truly valued as a customer.

What impressed me most was the genuine care he demonstrated in making sure my experience was smooth and pleasant. It is rare to come across service that combines efficiency, respect, and friendliness so seamlessly.

I believe such dedication deserves recognition, and I hope my feedback will be shared with both the staff member and the management team. Excellent customer service like this not only reflects well on the individual employee but also enhances the overall reputation of McDonald’s.

Thank you for fostering such a positive...

THE WORST McD OUTLET IN MELAKA.

I use app and arrange for pick up cause I'm in hassle rushing for work. I wanna skip all the ordering and straight to the food preparing part. However, the staff completely dazzled me with their remarkably SLOW SERVICE. You guys manage to dampen on the word 'fast', seeing you guys representing a fast food restaurant. I waited like a fool at the service window, and no one was there. Am I suppose to keep waiting? At least put someone there to notify the customer the order is running late. Instead I need to walk into the restaurant to remind them about my order. What's the point of drive through if no one station at the service window. I would have tolerate this if the restaurant is packed but instead not much customers around. Usually, I wouldn't ram on this, however I have been disappointed with this "SLOW" food restaurant couple times. Can you imagine your staff holding and touching the ice cream cone with bare hands before handle it to customers. And one of the staff keep scratching the face. This is...

Hi, I am customer of Mcdonald Tun Perak Melaka is very dissatisfied with the service of booking my son's birthday party on 26th June 2024 at Tadika Siang Lin Melaka school with Mcdonald Tun Perak branch.

I ordered a happy meal nugget menu package for 35 pax. The staff who are on duty only deliver food, do not organize birthday parties, do not organize any children's play activities.

Usually, other mcd branches have game activities and are ready to decorate the class with balloons. But the staff at the TUN PERAK MELAKA branch did not immediately do such a thing, even when we asked all sorts of reasons, they were given.

We as customers are very unhappy and saddened by what your employee named Wana is doing. If we knew this, we wouldn't want to order to buy at mcd Tun Perak branch.

We hope that the employer is always aware of the behavior of your employees who have service. I spend rm388 plus but this i we got it.. Shame for your branch service so bad.

FROM PROF DR MOHD ALUWI SARI & PUAN...