Texas Chicken Nilai — Restaurant in Negeri Sembilan

I recently visited Texas Chicken in Nilai and was incredibly impressed by the service provided by one of their Malay cashiers whose name starts with "Sha." She's been working there for years, and her humility and dedication are truly commendable. Despite our numerous requests, she remained consistently polite and efficient, ensuring we received exactly what we wanted. Her excellent service significantly enhanced our overall dining experience, making it a truly satisfying visit after a long time. The food itself was also delicious. I highly recommend Texas Chicken Nilai for their great food and exceptional staff. One more thing, I request for hot coffee. When I asked for extra sugar and creamer, she politely inquired, "Isn't it already sweet? Some people prefer different levels of sweetness." I was like, wahh mesranya dia Her friendly and humble approach was so endearing, instead of being rude, a big shout to the...

Dear TexasChic BBN, please reconfigure your lot layout, it is inconvenience to que right infront of the front door, only 2-3 customers can be there, the rest of of (including those waiting for takeaway) are 'berselerak' and disturb the flow for new customer. You told me that u will call the order number once its ready but yet u didnot. Please understand that sometimes polite customer dont want to disturb the staff at counter by asking if the order is ready. I just wait as you said & clearly heard the other numbers been called. U DIDNOT CALL MY ORDER NUMBER & MY MEXICANA WRAP WAS THERE WAITING TO BE COLLECTED. & U DID NOT SAY SORRY, U JUST TOLD ME IT IS MEX WRP & U UNABLE TO CONFIRMED THE ORDER NUMBER. PLEASE BE FOCUS & BE MORE CUSTOMER ORIENTED . Thank god your mex wrapped is...

15/4/2025

Texas chicken has always been my favourite place to go whenever I crave fast food. But today it’s not my lucky day. Maybe I’m sensitive but here’s to sum up what happened just now: one girl (cashier) asked us to go to the next counter for fast service. She said that the counter was for card only. We agreed, and when we were about to pay, she just said “oh kad xboleh pakai pulak. Pakai QR maybank jelah. Semua org ada maybank”- okay first of all not everyone has maybank and secondly the poker face she made. Not a single apologies. we requested the pink lychee drink to be topup but one of the male worker simply said “oh bang tu kena bancuh bang”.

Is it me or nowadays their services have gotten really bad? I’m experiencing the same at their seremban...