4 Fingers Crispy Chicken East Coast Mall — Restaurant in Pahang

I usually enjoy dining at this chain, but my recent experience at the East Coast Mall branch was quite disappointing. I asked for "garlic soy spicy" sauce, but the staff didn't seem to understand and insisted that it doesn't exist — only "garlic soy" or "spicy" separately. This created confusion and made me feel misled.

What added to my frustration was that I tried to change the sauce shortly after ordering, but was told it wasn’t possible. I understand there may be store policies, but the lack of flexibility and communication was really discouraging.

I hope the management can invest more in staff training so customers feel more understood and respected. Sadly, I won’t be returning to this location...

ordered a set of 6pcs chicken with French fries for dine in,waited more than 25minutes...I seriously do not understand,the numbers don't even follow sequences,they literally skipped our number,and there's only 4 tables of customers with only one table waiting for their food...now I know why this "fast food" restaurant don't have that much customers...guys do not come here if you're having dinner...you'll be pissed while waiting for your...

Had the worst experience with your staff, very rude. Simple request untuk bungkus just because we previously ordered to eat in pun rudely tried to deny our request. Latest covid sop tak baca ke? No need to distance up 2 tables pun. I had big order, simple compassion pun tak boleh ke? Tak boleh cakap nicely ke? Never...