Honestly bad experience overall. TLDR, paid 220+ for 2, waited 1+ hour until meats arrived; just make the trip up to Genting for good BBQ or Beauty In The Pot (hotpot)
Price: Paid 220 for two (a twinpot soup was RM48 EACH flavor), and they ran out of one of the flavors halfway through so we couldn’t even get a refill.
Service: Took 30mins until we had the soup on our table, and another 30+ mins until our meat platter arrived as our orders were forgotten. A lot of stuff weren’t available at the last minute too, and we even got charged for one of it - luckily we noticed on the receipt before paying.
Food: Flavors weren’t that great either, and freshness of the meat is a little questionable. Only thing decent were...
Read moreTitle: Disappointing Service Experience I recently visited and was shocked by the poor service by the Indian girl. When we pay, actually she knows the bill is wrong and ask us to pay. The service should reflect that, but her attitude was very off-putting. It felt like she didn’t want to be there, and it really affected our experience. The server seemed disinterested and unfriendly, which made our experience unpleasant. It felt like our presence was more of an inconvenience than anything else.
I hope management addresses this, as it really detracted from what could have been...
Read moreHotpot is great to be enjoyed when you're in Genting. We were glad that Awana has a hotpot place. We choose the chicken collagen soup and the white Tom yam soup. The Tom yam soup was rather bland and lacks the Tom yam kick. We choose the meat platter that was for 6 pax that cost RM398 and added on some more veggie and egg fried rice. When taking the set, it comes with condiments and drinks which makes it worthwhile. It is good to enjoy the hotpot with the cold weather. If we come back again, I am sure we will enjoy our...
Read more