The Alley — Restaurant in Perak

Regarding the drinks on their Top 5 list, I wouldn't go as far as to say they they are bad, but they surely weren't good. Certainly not as good as Koi (or even Chatime/Tealive). We tried the four of the five (they'd run out of their No. 1 drink, Brown Sugar and Fresh Milk). The passion fruit drink has the strongest flavour, although it left an empty aftertaste. The coffee drink with cheese foam had a unique flavour but as far as coffee drinks go, it wasn't good, especially considering the price. The Hojicha with Soy Milk had an odd hojicha flavour, perhaps so it would hold up against the taste of the milk. And the Royal No. 9 was royally watered down. We got there around 10 p.m on Thursday. The que was till the door. We spent about 10 minutes in the que and another 20 waiting for our drinks. At least there were ample places to sit outside. We left after midnight only when they started clearing away the...

Such an amazing marketing strategy to pull their customers into visiting them everyday for their brown sugar series. 1st day, sold out when I went there at 4pm. So advice given to come tomorrow at 11am due to each day only sells limited number of cups about 40 per day. 2nd day, need 1 1/2 hours to cook sugar, my work schedule I can't wait that long just for this, so advice tomorrow to come at 12:30pm. 3rd day, I came punctually, but machine got problem. Only after 1:30pm will be ready. I had been in the retail mall Leasing line for 20 years. Suuch marketing strategy will only create hatred to the consumers rather than a pull. Really piss of for wasting my time for a cup of tea from The Alley. Thank you so much for...

I had wanted to pay by card but unfortunately, they refused to take card and insisted for cash. I had not been able to locate an ATM soon enough and was strapped for cash. In my annoyance, I commented, "why do you guys have to be so troublesome". Instead, of an apology or explaining their situation, I got a blank stare from the person taking my order and all he said was, "or". I immediately left the place so that I would not lose my temper and cause a scene. Please, better customer service? A simple apology, "I'm very sorry, we do not have any card facilities here. So sorry for your troubles." and a smile would have been nice. How hard is that? Instead of "or". And please put card...