Bask Bear Coffee Rock Road Kuching — Restaurant in Sarawak

I had a pleasant experience at Bask Bear Coffee. Overall, it's a quick and affordable cafe offering similar experience like its sister Tealive branches but focusing more on coffee. This branch is less populated than others so I had a short waiting time.

❓Who should come here -Coffee addicts who want a quick caffeine fix at affordable price range -Those who want a quick snack of toasted bread/muffins/fries and drink without waiting in line for too long

🏠 AMBIENCE -Cleanliness could be better -Had nice cafe ambience and comfy seats. Standard Tealive design. -Less customers on a weekday

👋🏻SERVICE -prompt and friendly service. The crew greeted and thanked me warmly even though I was the only customer in the shop at the time. -Food and drinks prepared quickly according to my specifications

💰PAYMENT -I paid in cash. Sadly, the cashless payment options have some issues and this is a point I hope management improved on as seen in other reviews. -Price was around RM 20+ for toastie and a regular sized latte

🌯FOOD -Vanilla latte: 👍🏻 good. Quite strong and sweet even after I asked for less sugar so I guess it's just how it is. -Hash brown and chicken slice toastie: 👍🏻 delicious. Warm and crispy. Idk if I was just too hungry but to me it tasted wonderful. Got promotion too with their toastie of the day for RM 9.90

Overall, a nice option for sandwiches...

Literally no quality control of food and services, customer service is not friendly, cashier face pissed of when we want to order due to he's ending his shift(heard frm the conversation), after order then wait for about 1 hour, food is at the counter, then they rather prioritise grabfood/foodpanda.New menu all sold out haiyaa. Wait one hour for cold food, lmao, i don't want to get mad at them as pointless to be mad at people working in fnb, afterall this is my preference, not recommended cold food, bad customer service, bad experience, oh ya toilet not cleaned well, got shit...

Customer experience was bad. They refused my RM50 note as they didn’t have small change, no options for e-wallet, neither did they have the option to pay by card as the “internet was down”. Waiting time was very long for just 2 drinks. The workers need to work on their customer service as well. The drinks were not as good as the ones in KL branches. There were piles of milk carton boxes near the entrance, not very nice to see. Please improve on your customer service and...