Chicago 7 — Restaurant in Sarawak

Would like to seek clarification regarding your standard operating procedure (SOP) for packing orders—specifically for two sets of the 2-piece C7 chicken meals.

I was at your outlet and placed an order today for a burger, two sets of 2-piece C7 chicken, and a spaghetti. I waited for more than 15 minutes, which I completely understand may be due to frying time or peak hours. However, when I returned after 15 minutes to check on my order, I was informed it still wasn’t ready.

What raised concern was that, upon my arrival, I was the only takeaway customer, and the two people behind me were dining in. During my wait, I observed that three tables were served—including those who were behind me in the queue. Out of curiosity, I asked if my chicken had been packed yet, and was told it hadn’t.

When my order was finally prepared, I noticed that both sets of my 2-piece chicken meals consisted of four small chicken wings. I asked the staff if they had any thigh meat, and was told I’d have to wait, as only wings and drumsticks were available. They also mentioned that many customers were requesting thigh meat—including the person behind me.

Naturally, I asked, “Whose order came in first?” I believe the fair approach would be to follow a first-come, first-served basis, or at the very least, ensure a fair distribution of available chicken parts. Instead, I was told—quite rudely—that I didn’t request specific parts, implying that customers who don’t make such requests may receive only leftover parts like wings.

Is it truly your SOP to provide only chicken wings if a customer does not specifically request otherwise, even if they placed their order earlier than others? If so, this seems quite unfair—especially when the option to request isn’t clearly communicated.

suggest a reeducation or briefing for your staff on fair service practices and respectful customer...

To be honest, the chicken is better than all of Kuching's KFC. Perfectly cooked, juicy, savory, and the spicy chicken met my standard. The mashed potato too is great, not too salty, the brown sauce is enough. Coleslaw is fresh, the mayonnaise is not too sweet too. The bun is soft and not too dry. It's an absolute perfection.

Service is great. Though there were a lot of customers today, it doesn't seem to overwhelm them - they do their job calmly and quick. The staff are polite too and they are not too noisy in the kitchen.

Atmosphere is quite okay, but I do hope they put on some jazz music. The floor is clean, the tables, counters too. And the lighting is just right.

All in all, absolute perfection,...

having dinner here at 830pm. the staff told us the rice is finished? dafuk. then the way he talk to me and my friend was rude and it feels like he dosent wanna work there. ok lah i get that u not mood cuz of ur personal problem, but is that the way u treat ur customer? walao gnn. he was shouting here and there, not smiling and i saw the kitchen staff also mcm not happy seeing us enter the restaurant. look like what aneh. if dont wan work then go home, dont make ur customer bad mood also. after i pay for my meal, i heard that he told other customer no rice also with a rude tone. no rice at 830pm? still early...