肥肥蟹 Fei Fei Crab - Kepong HQ — Restaurant in Selayang Municipal Council

This wasn’t my first time here, and based on my previous visits, I would say the experience was pretty good. However, my last visit was a complete disaster.

It raises the question: is there a double standard in this restaurant? When I dined upstairs, the service felt VIP-level, but downstairs, it was as if we received “low-class” treatment. We greatly value hospitality and service standards, but this time, I was extremely disappointed.

The management handled the situation poorly. The manager could have informed us upfront about the waiting time; it would have been at least 30 minutes ,but instead, we ended up waiting an hour for just a few dishes. To make matters worse, we had introduced friends to this restaurant for dinner that night. 🥲 What a shame.

To top it off, one of the crabs we ordered wasn’t fresh. While they did replace it quickly and handled the situation with good damage control, it added to the disappointment of the night.

The first three pictures were taken during that disastrous evening (excluding the gu lou yok, which I forgot to capture). The food itself was decent and tasted good, but the overall experience left much to be desired.

I sincerely hope they take this feedback seriously, maintain consistent service standards, and don’t take their customers lightly. There’s so much potential here; don’t let it...

Located in a nondescript place, not a fancy looking restaurant but it serves a widespread menu ranging from seafood (CRABS!!) to anything. We ordered XXL crabs, just two coz there's only 3 of us, opted for it to be cooked in their signature kam heong butter style. It comes in a claypot to keep it warm. The crabs were huge, fresh and flesh so sweet tasting. Love it very much. Definitely will be back to taste the rest of the style of cooking. Their menu is extensive and creative. The sambal french beans was good. Pork omelette was average. The man tao is very nice, crsipy on the outside and very soft on the inside. Not too oily, just on the outside. Since we ordered the crabs above certain price, we were given a dish of fresh prawns cooked in chinese wine. Simple and very fresh tasting. Service is speedy and fast. Staff are okay, as we were the first customer there for lunch. We picked lunch coz we wanted to avoid the dinner crowd. Heard this place is very popular. Definitely we will be back to try other styles of crabs and all the...

The food is amazing. Went with my parents and honestly it isn't disappointing. I don't know how to call it in English, but we had:

青龙菜with scallops (freaking expensive! Pls let them know you want to exclude it if you don't wanna pay a lot, but it's fresh and you get an adequate amount so not much complaint for me)

咕噜肉 (sweet and sour pork) and it was fine, wasn't the best but wasn't bad as well, above average

Mantis prawn. Honestly if you Google it, it does look unappetising, but for the first time in my life (I'm not a fan of seafood so :/) I'm fighting with my mom for the mantis prawn. One of the reasons why is because of the sauce it covers on it. They cook it like the sweet and sour pork but it's cooked with some yellow sauce with Italian herb and I loved it. Do note, it's quite strong so if you're not a huge fan of strong sauce then maybe don't get it😂

Their best seller is crabs which we obviously didn't order because I have no idea why😂 so I'm not sure how great it is. Do try the above dishes though if...